JES2
Member
JES2, Tesla PW2 Support has said the following to me: Reserve changes take about an hour to honor. Any other changes take a day to do so. For example, if you change the specs on an Advanced setting, such as changing Cost Savings to Balanced or edit the Weekday / Weekend settings, they will not be honored until the following day. Same with changing to Backup or Self powered mode.
Which means be VERY careful when you go into the CUSTOMIZE section. If you accidentally change a parameter when scrolling down through the options (has happened to me a number of times), you won't know the change has occurred until the NEXT day - at which point, if you change it back the following day THAT doesn't happen till the day after. Which means you are stuck with a goof for a full day if you accidentally change Cost Savings to Balanced (for an example).
Because of this delay and no feedback as to the change you might have accidentally made, I've suggested that Tesla make Backup, Self-powered and Advanced (Balanced and Cost Savings) options in a separate page that requires obvious checkmarks and perhaps an 'Are you sure you want to change this?' message.
Just something to be aware of.
I was on the phone with L2 for almost two hours. First of all, the Tesla Powerwall folks are nice people, but honestly, I rarely trust a word they say. I called in today because I noticed that when the Powerwalls are dormant during my peak period, that it takes about 5 minutes for them to "wake up." In the meantime, if my solar is not able to provide enough energy to my house, then the grid fills in the difference. That happens even when my Powerwalls are at 100%. Eventually they wake up and take over for the grid, but three days in a row I have noticed the same occurrence. L2 has acknowledged that they are seeing this on my system and agree there is a problem. (I believe it is with their latest code.)
Here is what really threw me for a loop. L2 told me that the Powerwalls should not be charging during peak. They explained that they should charge during off-peak. I explained that when my house has sufficient solar, then the Powerwalls take in the excess solar energy and charge up. Level 2 support understands that this is what I want, but they are saying it is NOT the way it is supposed to work. I asked them how are my Powerwalls supposed to charge in off-peak, when the sun is not shining (it is nighttime) and we (in the US) are prohibited from charging our Powerwalls from the grid. Of course, they (Elvie was the L2 rep with her supervisor concurring) couldn't answer that, but repeated that Powerwalls are not supposed to charge during a peak period.
To your point, I really do agree their customize section is a mess. I constantly touch a button that changes my settings, just trying to scroll down. Seriously, who designs an app like that, so carelessly? I know beginning programmers in IBM that would shudder at that app.
Whoever told you that it takes a day for settings to be changed is simply mistaken. I have had more than one L2 rep tell me it is closer to 30 minutes to an hour. I have also seen the changes occur in less than an hour multiple times making various changes.
Now, in 1.34.3, I have noticed that the customize function for "reserve" seems to now happen in only a couple of minutes for me. It used to be an hour before I would notice the change. Over the last few days, I can implement the change (such as brute-forcing grid power to come on, by upping the "reserve" total to be within 10% of the current PW2), and grid power switches over in only a few minutes.
That seems to be the sweet spot for me. Once off-peak begins, the grid power always starts up, but halfway through off-peak, the Powerwalls want to take over and start discharging. I up the reserve within 10% of the existing capacity and the Powerwalls stay off until the peak period begins.