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First Service Experience

Discussion in 'Model S' started by mibaro2, Jun 27, 2014.

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  1. mibaro2

    mibaro2 Member

    Joined:
    Dec 2, 2012
    Messages:
    959
    Location:
    Georgetown, ON
    I had my first experience with Tesla service in Mississauga today.
    In short, it was great service. Excellent service.

    Here is the more detailed version:
    It really started 2 weeks ago. I made a post on TMC (noisy a/c) and was emailed by The Mississauga SC. They made an appointment for me on Friday June 27th.
    Today, I dropped off my car (declined the offered valet service), and Kevin saw me right away. He checked that he had the other 3 or 4 minor things I wanted them to look at. (crackling speaker, J1772 adapter, seat clip was loose).

    -After checking the car for scratches, I was put in a model S and driven back to work (I declined a loaner since I wouldn't need it).
    --At noon, I was called by Britney and given an update on the car. I was told it would be done when I finished work at 3:30.
    At 3:20, I received a call that the car was en route being delivered to me.
    I received the car at 3:30 with everything done that I had asked. Plus a very good car wash.

    Overall, a great experience.

    Way to go Tesla!
     
  2. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    16,476
    Location:
    Columbia River Gorge
    And very nice of you to follow up with the positive experience. I'm sure your local SC appreciates the kudos. Way to go.
     
  3. Mayhemm

    Mayhemm Model S P85+ "Lola"

    Joined:
    Nov 9, 2012
    Messages:
    1,958
    Location:
    Saskatchewan, Canada
    Yes, it's nice to hear about the services that exceed expectations, as well as the one which do not meet them.
     

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