Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Furious, disappointed and disgusted

Appingary

Member
Sep 27, 2019
18
20
Thankeeton
Received this 2 hours after paying for the car I am supposed to pick up tomorrow.

Good afternoon Gary,


I’m having to email with some bad news I am afraid. Our logistics team have updated us that there has been a delay with the departure of a boat at out port in Belgium which means your vehicle is not going to make it in time for us tomorrow.


From your previous email, I know you have already booked your train and I can refund your ticket if you are able to send me your card details.


To rearrange, I am wondering if you would like me to route the vehicle to our Edinburgh store?


I cannot apologies enough for the issue in logistics and I hope we can get this resolved quickly.
 

jamnmon66

Member
Apr 10, 2018
572
406
Brighton, CO
Hang in there. I know this sucks right now but you will LOVE the car. No excuses for Tesla on this but delivery, particularly pre-delivery communication, is one of their weak points. Designing a kick ass car is one of their strengths. It sounds like they're at least trying to make it right.
 
  • Like
Reactions: strykeroz

Appingary

Member
Sep 27, 2019
18
20
Thankeeton
Hang in there. I know this sucks right now but you will LOVE the car. No excuses for Tesla on this but delivery, particularly pre-delivery communication, is one of their weak points. Designing a kick ass car is one of their strengths. It sounds like they're at least trying to make it right.


I get what your saying just fed up and mad that they waited till near close of business before sending the email. Suspiciously they waited until the money was transferred!
 

Lakeshow24

Member
Aug 6, 2019
101
49
Los Angeles
At least they notified ahead of time. It's short but better than arriving to find out it's not ready. And they are willing to give you a refund for transportation.
 

whatthe2

Active Member
Dec 16, 2016
1,418
1,119
Denver, CO
Good idea will ask in the morning.
Hopefully they will get you a loaner. Definitely sucks, but not sure Tesla can be faulted as I can't imagine they control the boat or the reason for the delay. But hopefully they realize you are now stuck through no fault of your own and can get you a car for a day or two until the boat arrives. Good luck.
 

Appingary

Member
Sep 27, 2019
18
20
Thankeeton
Hopefully they will get you a loaner. Definitely sucks, but not sure Tesla can be faulted as I can't imagine they control the boat or the reason for the delay. But hopefully they realize you are now stuck through no fault of your own and can get you a car for a day or two until the boat arrives. Good luck.
 

ngogas

Active Member
Sep 19, 2018
1,725
1,108
Utah
Sorry to hear that. Hang in there they can’t control the boat but you will be happy when it does get into your hands.
 

Petermcg

Member
Sep 26, 2018
159
257
Apex, NC
I had my delivery pushed from Wednesday to Friday with no warning or communication whatsoever. Before I left Wednesday to pick up the car I happened to check my account and noticed my delivery date had changed.

You’re right to be angry at Tesla’s non-existent customer service. But, as others have said, you are getting a great car that will give you pleasure for a long time.
 

OCR1

Active Member
Jan 28, 2018
3,764
4,118
Southern California
Geez, I read the email in the original post and thought to myself “why can’t the Tesla reps in the US be that thoughtful and responsive?”

If you were taking delivery in California they would have waited until you pulled into the parking, then had you sit around for 30 minutes waiting for someone to show up and tell you they don’t have the car yet.
 

bxr140

Active Member
Nov 18, 2014
2,963
4,545
Bay Area
I get what your saying just fed up and mad that they waited till near close of business before sending the email. Suspiciously they waited until the money was transferred!

If you’re intimating that there was some conscious/nefarious motive to withhold important information while simultaneously extorting money from you, fear not.

The level of competency and coordination required for an organization to successfully execute those actions far exceeds what is available from the Tesla delivery team.

:p
 

OCR1

Active Member
Jan 28, 2018
3,764
4,118
Southern California
If you’re intimating that there was some conscious/nefarious motive to withhold important information while simultaneously extorting money from you, fear not.

The level of competency and coordination required for an organization to successfully execute those actions far exceeds what is available from the Tesla delivery team.

:p

Agreed! Tesla is not nefarious...just incompetent.

But really in this case it sounds like they just had a snag with the boat so not really their fault.
 

299792458

Member
Aug 1, 2018
120
102
Colorado
Taking delivery is the antithesis of everything that comes after. Promise! I took delivery in August 2018 and had different issues but frustrating nonetheless. Good vibes your way!
 
  • Love
Reactions: qdeathstar

aerowiz

New Member
Sep 23, 2019
2
0
Blythe, CA
I have the opposite story. We bought a new M3 that had to be transported from Arizona to California. We wanted to get it on 9/21 but were told they would try, but couldn't guarantee delivery before 9/24. They called on 9/20 and said we could pick it up on 9/21. They were still detailing it when we arrived. They really try hard but can't control everything...

Love the car !
 

strykeroz

Member
May 27, 2016
636
439
Brisbane, Australia
Anything that involves moving atoms around our planet is problematic. Once they perfect how to not only do updates over the air, but also deliveries, life will become far more predictable I expect
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top