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Getting in touch with service centre

Discussion in 'Hong Kong' started by Argonaut, Mar 24, 2017.

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  1. Argonaut

    Argonaut Member

    Joined:
    Jan 1, 2017
    Messages:
    64
    Location:
    Hong Kong
    As I mentioned in previous threads, my GPS is completely stuck and software updates and resets haven't solved this. Tech support said the service center would contact me but that was last week. I've left messages but haven't gotten a call back and todayI called tech support again only to be told "I'll ask them to call you".

    What's the deal? Are they so overwhelmed with production defects that they can't call people back (or answer the phone)? Will I be forced to continue my dangerous act of glancing at my phone to see what my next turn should be?
     
  2. msftdbz

    msftdbz Member

    Joined:
    Jul 16, 2016
    Messages:
    19
    Location:
    Hong Kong
    I was over at the service center earlier this week - they told me they are delivering 100 cars a day! And quite a few come back w/ defects.
    So my advice is call and call often - at least schedule an appointment,
     
  3. Argonaut

    Argonaut Member

    Joined:
    Jan 1, 2017
    Messages:
    64
    Location:
    Hong Kong
    I love the messaging that lots of new cars = busy service center!
     
  4. Desmond

    Desmond Member

    Joined:
    May 13, 2016
    Messages:
    5
    Location:
    Hong Kong
    My experience was after a Tech support call, the service center will come back after one week. Despite calling the service center more than 10 times with the same recording every time. In early April, the service center has tonnage of Model X sitting there. During 15 minutes of waiting, 3 customers has air cond. failure....same as mine.
     
  5. wongsters

    wongsters Member

    Joined:
    Dec 28, 2015
    Messages:
    18
    Location:
    Hong Kong
    I am a little luckier with the service center. Damaged my car key and called them for a replacement on Monday. Left a message and tech support called me back in an hour or so, scheduled a visit tomorrow to have them replaced. My quite limited experience with the service center has been ok to good so far.
     
  6. bee boo

    bee boo Member

    Joined:
    Nov 6, 2016
    Messages:
    39
    Location:
    Hong Kong
    Took them 3 months to get in touch with me to fix my original issue when I got my car in March.

    I'm not please and the service guy is rude and unfriendly. Serious service level is sucks. If there is a survey form, I give 1 star or better yet might just complain to the manager on hand.

    I might have a bad service guy with me that day.
     

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