Glue looking stain

[Samantha S]

Hi I picked up my new model y 2 days ago and there is a glue looking type of stain/residue on the top glass along the back edge. I submitted a service request in the app and was promoted for more information. It gave me 3 choices ( scratch/crack/chip, blurry or loose), so I picked blurry coz it’s blurry where the residue is. After I did that, my estimate (already approved) changed from $0 to $1600. I texted the service advisor but no response yet. I mean it’s ridiculous if I had to pay $1600 to get this fixed for a brand new vehicle. Has this happened to anyone else? Thanks

 

[jjrandorin]

The system automatically adds approximate charges That are removed if the item is warranty covered. Since you joined here to post this, and havent had the service appointment yet, perhaps let us know if they actually charge you for it before going for tar and feathers.

 

[Pianewman]

What is the texture of the blob? If it's rubbery, why not carefully remove it with a razor blade? It doesn't seem worth the trouble or inconvenience to involve the ServiceCenter.

 

[electricar]

Removing the blob with a razor blade is what I did - seemed to be the urethane that is used when the windshield is installed.

 

[borland]

Razor blade will take care of that, I'd be more concerned about the fiberous material under the gap between the two glass edges; that doesn't look right.

 

[Samantha S]

The system automatically adds approximate charges That are removed if the item is warranty covered. Since you joined here to post this, and havent had the service appointment yet, perhaps let us know if they actually charge you for it before going for tar and feathers.

Yes you are right. Just panicked when I saw the charge. The earliest appointment is a month away. Thank you

 

[Samantha S]

What is the texture of the blob? If it's rubbery, why not carefully remove it with a razor blade? It doesn't seem worth the trouble or inconvenience to involve the ServiceCenter.

It feels like glue dried up. I also got an non closing window that’s needs to be fixed.

 

[Samantha S]

Removing the blob with a razor blade is what I did - seemed to be the urethane that is used when the windshield is installed.

Thank you

 

[ChargePort]

Try this for non closing window.
From Tesla manual:

Calibrating Windows​

In the unlikely event that a window behaves unexpectedly (touches the bright molding, fails to open or close properly, goes down more than normal when the door opens, etc.), you can calibrate it to potentially fix the issue.
To calibrate a window:

1. Close the door with the affected window.
2. Sit in the driver's seat and close the driver door.
3. Using the window's switch on the driver's door, raise the affected window until it stalls.
4. Using the window's switch on the driver's door, lower the affected window until it stalls.
5. Repeat step 3 and raise the affected window until it stalls.

The window should now be calibrated. If the issue continues after attempting the calibration procedure a couple times, contact Tesla.

 

[Samantha S]

Try this for non closing window.
From Tesla manual:

Calibrating Windows​

In the unlikely event that a window behaves unexpectedly (touches the bright molding, fails to open or close properly, goes down more than normal when the door opens, etc.), you can calibrate it to potentially fix the issue.
To calibrate a window:

1. Close the door with the affected window.
2. Sit in the driver's seat and close the driver door.
3. Using the window's switch on the driver's door, raise the affected window until it stalls.
4. Using the window's switch on the driver's door, lower the affected window until it stalls.
5. Repeat step 3 and raise the affected window until it stalls.

The window should now be calibrated. If the issue continues after attempting the calibration procedure a couple times, contact Tesla.

Try this for non closing window.
From Tesla manual:

Calibrating Windows​

In the unlikely event that a window behaves unexpectedly (touches the bright molding, fails to open or close properly, goes down more than normal when the door opens, etc.), you can calibrate it to potentially fix the issue.
To calibrate a window:

1. Close the door with the affected window.
2. Sit in the driver's seat and close the driver door.
3. Using the window's switch on the driver's door, raise the affected window until it stalls.
4. Using the window's switch on the driver's door, lower the affected window until it stalls.
5. Repeat step 3 and raise the affected window until it stalls.

The window should now be calibrated. If the issue continues after attempting the calibration procedure a couple times, contact Tesla.

Thanks, I tried that but it didn’t work