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Good service experience

Discussion in 'Model S' started by Quibbs, Jan 11, 2017.

  1. Quibbs

    Quibbs Member

    Joined:
    Jan 13, 2013
    Messages:
    68
    Location:
    Southeast US
    #1 Quibbs, Jan 11, 2017
    Last edited: Jan 11, 2017
    Just wanted to share a good experience I had with Tesla.

    I have a p85 (no AP, no dual motors). I started noticing a noise (DU?) while accelerating and had a rattle in the A pillar, additionally the TPMS was showing errors and I thought my headlights were set too high.
    I had avoided getting the car serviced as I'm a good distance away from a SC, none of the issues made driving the car feel like a hazard and I did not want to pay the 3$ mile charge for pick up until I felt there was enough items on the repair list to warrant the cost.

    Last week I finally decided to go ahead and get all the issues taken care of and called to have the car picked up. Tesla sent a trailer and picked up the car two days ago.

    While at the SC they fixed:
    -Headlights (they were out of factory spec)
    -Replaced my DU, SC said it was not in spec and for piece of mind decided to replace
    -Did an alignment (which was needed), SC said they do alignments after they replace a DU
    -Fixed the rattle in the A pillar
    -Completely replaced the TPMS with the latest hardware, now I get individual tire pressure readouts which is great

    On top of all that, they cleaned the car inside and out, charged to full and dropped off the car about two hours ago. Best part, no charge for picking up or dropping off the car, or any services performed

    Vito in Charlotte was great to work with as well as Robert who picked up and dropped off the car. Best service I've had from a car company ever (and I've owned more than 40 cars).
     
    • Like x 8
  2. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    2,365
    Location:
    Visalia, CA
    Very interesting about TPMS hardware upgrading among other things!

    Thanks for sharing the amazing experience.
     
  3. oktane

    oktane Active Member

    Joined:
    Oct 25, 2016
    Messages:
    1,207
    Location:
    USA
    Great, sounds like top notch service.
     

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