TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Great customer service at SLC service center

Discussion in 'Model S' started by Patrick W, Jun 30, 2018.

  1. Patrick W

    Patrick W Active Member

    Mar 17, 2015
    SLC, UT
    I stopped by the Salt Lake City service center Thursday about getting my S washed. I mentioned to the guy at the front desk that the car was due its 2 year inspection and asked about making an appointment to have it done.

    Considering the horror stories I've heard here on the forums about long wait times I was startled when he said I could leave it that afternoon, take a loaner home and pick it up the next day. Seriously?!

    As it happened that wouldn't work for my schedule so he suggested the next day.

    Next afternoon I dropped off the car and got a loaner for the day.

    I arrived back just before closing and they were not quite done so I said I was ok keeping the loaner and picking up my car Monday. But, no, they said they'd stay late and get it done. And so they did. And now I'm home with my freshly inspected car.

    Kudos to the SLC service center. Great customer service!
    • Like x 1
  2. henderrj

    henderrj Member

    Jun 16, 2014
    Graham, WA, United States
    I live in Seattle area and get the same great service consistently. As a matter of fact went on a trip I got a warning on the screen, included was "car may not restart". Needless to say, that was a little disconcerting when you're in the middle of New Mexico's deserts! Stopped in Salt Lake and the only complaint I have is that they gave me a performance loner. Man, now I got to have one of those!
    • Like x 1
    • Funny x 1
  3. camthehombre

    camthehombre Member

    Jan 25, 2018
    Spanish Fork, UT
    Bought a used Model S and took it in for annual service in SLC and also to replace the rear left window regulator. I was originally quoted something like $1100 for everything. They were super quick, got me a loaner for 2 days (they told me it would take 2 days), and I was on my way. Went back and they had done everything they said and it came out to be something like $880, so that was a pleasant surprise. Everyone there seemed happy and they were all super pleasant.

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.