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Has anyone made an Extended Warranty claim i.e. subsequent to Factory Warranty

Discussion in 'Australia' started by Vegas, Jun 5, 2018.

  1. Vegas

    Vegas Member

    May 6, 2016
    Brisbane, Australia
    Extended warranty is being offered by a few providers for Tesla in Australia, one of which is Redbook a Chicago based firm.
    As they are a US based company and very little is known in Australia about how well, or otherwise, they support Tesla clients - I'm seeking any advice from owners who have used 'Redbook Extended Warranty' cover with their Tesla, when making a claim.

    Thanks in advance
  2. Tam

    Tam Well-Known Member

    Nov 25, 2012
    Visalia, CA
    Sounds too fishy!

    Currently, Tesla service is pretty much a monopoly if you want to fix your air conditioner or 17" screen...
  3. raynewman

    raynewman Active Member

    Oct 11, 2014
    Brisbane, Australia
    Not how it works - one still gets Tesla to fix it then sends the bill to RedBook.
    I recently had Tesla replace the windscreen and sent the bill to YOUI - no problems
    as long as RedBook is there for the long haul.
  4. ShockOnT

    ShockOnT ⚡️⚡️⚡️⚡️⚡️

    Jun 26, 2016
    Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU :)
    The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
    This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.
  5. cynix

    cynix Member

    Jul 7, 2014
    Sydney, Australia
    The thing I find annoying about the law is that the wording is very vague, and allows manufacturers/retailers to weasle out of situations too easily. What is "reasonable" durability? Is it based on the cost of the product? Does that mean if a $20k car is sold with 4-year warranty, we can expect Tesla to cover our $200k cars for 40 years?

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