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Has anyone made an Extended Warranty claim i.e. subsequent to Factory Warranty

Vegas

Member
May 6, 2016
243
252
Brisbane, Australia
Extended warranty is being offered by a few providers for Tesla in Australia, one of which is Redbook a Chicago based firm.
As they are a US based company and very little is known in Australia about how well, or otherwise, they support Tesla clients - I'm seeking any advice from owners who have used 'Redbook Extended Warranty' cover with their Tesla, when making a claim.

Thanks in advance
 

raynewman

Active Member
Oct 11, 2014
1,516
512
Brisbane, Australia
Sounds too fishy!

Currently, Tesla service is pretty much a monopoly if you want to fix your air conditioner or 17" screen...
Not how it works - one still gets Tesla to fix it then sends the bill to RedBook.
I recently had Tesla replace the windscreen and sent the bill to YOUI - no problems
as long as RedBook is there for the long haul.
 

ShockOnT

⚡️⚡️⚡️⚡️⚡️
Jun 26, 2016
3,406
3,099
Sydney
Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU :)
The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.
 

cynix

Member
Jul 7, 2014
829
247
Sydney, Australia
Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU :)
The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
Consumer guarantees
This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.
The thing I find annoying about the law is that the wording is very vague, and allows manufacturers/retailers to weasle out of situations too easily. What is "reasonable" durability? Is it based on the cost of the product? Does that mean if a $20k car is sold with 4-year warranty, we can expect Tesla to cover our $200k cars for 40 years?
 

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