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Has anyone made an Extended Warranty claim i.e. subsequent to Factory Warranty

Discussion in 'Australia & New Zealand' started by Vegas, Jun 5, 2018.

  1. Vegas

    Vegas Member

    Joined:
    May 6, 2016
    Messages:
    98
    Location:
    Brisbane, Australia
    Extended warranty is being offered by a few providers for Tesla in Australia, one of which is Redbook a Chicago based firm.
    As they are a US based company and very little is known in Australia about how well, or otherwise, they support Tesla clients - I'm seeking any advice from owners who have used 'Redbook Extended Warranty' cover with their Tesla, when making a claim.

    Thanks in advance
     
  2. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    3,758
    Location:
    Visalia, CA
    Sounds too fishy!

    Currently, Tesla service is pretty much a monopoly if you want to fix your air conditioner or 17" screen...
     
  3. raynewman

    raynewman Active Member

    Joined:
    Oct 11, 2014
    Messages:
    1,094
    Location:
    Brisbane, Australia
    Not how it works - one still gets Tesla to fix it then sends the bill to RedBook.
    I recently had Tesla replace the windscreen and sent the bill to YOUI - no problems
    as long as RedBook is there for the long haul.
     
  4. ShockOnT

    ShockOnT ⚡️⚡️⚡️⚡️⚡️

    Joined:
    Jun 26, 2016
    Messages:
    2,190
    Location:
    Sydney
    Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU :)
    The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
    https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
    This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.
     
  5. cynix

    cynix Member

    Joined:
    Jul 7, 2014
    Messages:
    777
    Location:
    Sydney, Australia
    The thing I find annoying about the law is that the wording is very vague, and allows manufacturers/retailers to weasle out of situations too easily. What is "reasonable" durability? Is it based on the cost of the product? Does that mean if a $20k car is sold with 4-year warranty, we can expect Tesla to cover our $200k cars for 40 years?
     

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