Have anyone got windshield replaced?

[XHabjab]

Model X windshield replaced last week. $1500 plus change, took a month get the part in. Austin TX Service Center. They did a good job.

X P100D loaner. Almost another "Elon Musk ruined my life" story.

 

[jsmith26]

A few things I thought I would share with the group:

- i hit a rock and had a cracked windshield very early into having my new Model 3 (less than a month)
- had a fairly frustrating experience with service (see timeline below)
- loaner car was a Model S75 (nothing special, actually really prefer my M3)
- got my car back and all of the above was forgiven, insurance paid 100% (invoice total was $887)

However, what prompted me to search for this thread was that I just found out my best friend, the only other person I know who has a model 3, also now has a cracked windshield... so I can't tell if it is a Model 3 problem because the windshield is so big and low to the ground, or if we were both just unlucky.

Here's my timing on a cracked Model 3 windshield:
- 5/30/18 - submitted claim and worked with Tesla Support
- 6/1/18 - Called back to see if they had any updates on timing and found that they forgot to place order for part.
- 6/1/18 - Part ordered and appt. scheduled for 6/19/18
- 6/17/18 - Appointment reminder
- 6/19/18 - Show up to appointment and part had not arrived
- 6/19/18 - rescheduled new appt for 6/27/18
- 6/20/18 - Part arrived
- 6/27/18 - part installed
- 6/28/18 - picked up car

 

[P3D_Denver]

A few things I thought I would share with the group:

- i hit a rock and had a cracked windshield very early into having my new Model 3 (less than a month)
- had a fairly frustrating experience with service (see timeline below)
- loaner car was a Model S75 (nothing special, actually really prefer my M3)
- got my car back and all of the above was forgiven, insurance paid 100% (invoice total was $887)

However, what prompted me to search for this thread was that I just found out my best friend, the only other person I know who has a model 3, also now has a cracked windshield... so I can't tell if it is a Model 3 problem because the windshield is so big and low to the ground, or if we were both just unlucky.

Here's my timing on a cracked Model 3 windshield:
- 5/30/18 - submitted claim and worked with Tesla Support
- 6/1/18 - Called back to see if they had any updates on timing and found that they forgot to place order for part.
- 6/1/18 - Part ordered and appt. scheduled for 6/19/18
- 6/17/18 - Appointment reminder
- 6/19/18 - Show up to appointment and part had not arrived
- 6/19/18 - rescheduled new appt for 6/27/18
- 6/20/18 - Part arrived
- 6/27/18 - part installed
- 6/28/18 - picked up car

thx for sharing your timeline, my experience seems to be following a very simliar path. i contacted Freemont today to see if they can help accelerate it. my other problem is i also need a new glass roof too, I just put in that request, its defective.

 

[Tomski]

Got hit with a rock today. Loud crack only two small lines visible from Drivers view. From outside looks much worse. Gonna try some UV sealant until I go for a replacement. $1K hurts as estimates.

 

[Jamestnc55]

Folks,

My windshield got hit by rock, and now I have a huge crack... I have contacted local service center to get a replacement about a week ago, however was informed that windshields for model 3 are backordered and they don't have an ETA on replacement part. Have anyone else had similar experience? any recommendation on how to escalate this issue with corporate support?

-p

Six weeks for mine

 

[Idkorcare]

About 2 weeks ago i took my car in a a few warranty things and my windshield was warped at the top and got them to replace it. Guess they just happen to one in stock.