TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Have anyone got windshield replaced?

Discussion in 'Model 3' started by pasha, Jul 31, 2018.

  1. pasha

    pasha Member

    Joined:
    Jul 31, 2018
    Messages:
    5
    Location:
    Fair Lawn
    Folks,

    My windshield got hit by rock, and now I have a huge crack... I have contacted local service center to get a replacement about a week ago, however was informed that windshields for model 3 are backordered and they don't have an ETA on replacement part. Have anyone else had similar experience? any recommendation on how to escalate this issue with corporate support?

    -p
     
  2. outdoors

    outdoors Supporting Member

    Joined:
    Aug 10, 2014
    Messages:
    656
    Location:
    3rd rock from sun
    Now on one and half months wait for mine. Two nice hits with great lines. Keep those rocks coming till replacement. I have not escalated yet. Under your mytesla account you can push a concern for executive review. If you do please come back here and post response if you are so inclined.

    Welcome Pasha to TMC. Hope your enjoying your car other than the nasty cracked windshield.
     
    • Helpful x 1
  3. Whacker

    Whacker New Member

    Joined:
    Jul 12, 2018
    Messages:
    3
    Location:
    Virginia
    My new model 3 had a 5" streak in the lamination right at eye level.
    I asked service to look at it when my car was there for other issues, and they had it replaced within 48 hours.
    The scraped up the paint prying off the old windshield, but overall it's an improvement.
     
  4. pasha

    pasha Member

    Joined:
    Jul 31, 2018
    Messages:
    5
    Location:
    Fair Lawn
    I can't find place to push concerns to executive team....

    -p
     
  5. outdoors

    outdoors Supporting Member

    Joined:
    Aug 10, 2014
    Messages:
    656
    Location:
    3rd rock from sun
    Capture2.PNG Capture.PNG
     
    • Helpful x 1
    • Informative x 1
    • Like x 1
  6. dduffey

    dduffey Member

    Joined:
    Aug 26, 2015
    Messages:
    53
    Location:
    Austin, TX
    Yes, I had the front windshield replaced, but a few other pieces as well (headliner trim). It took about a month (maybe a bit longer) to get the parts, unsure of the windshield specifically. (Austin, TX).
     
  7. scrapps

    scrapps Member

    Joined:
    Jan 10, 2016
    Messages:
    192
    Location:
    Norwalk, CT
    April 14th - Took delivery of car. Noted light scratch in windshield.
    April 23rd - Asked Tesla about replacement windshield as the service center hadn't reached out.
    April 26th - Pano roof cracked, reported to Millford Service Center. They said they would call when they have both parts in.
    May 15th - Went in to service center for replacement of windshield and roof.
     
  8. omar

    omar Member

    Joined:
    Apr 5, 2016
    Messages:
    105
    Location:
    bay area
    Got windsheild replaced after complaining about wind noise. Took about 1 month. Not game changing but definitely quieter
     
    • Helpful x 1
  9. Pkmmte

    Pkmmte Le meow

    Joined:
    Sep 19, 2017
    Messages:
    466
    Location:
    Los Angeles, California
    Mine is currently in for a windshield replacement due to a rock that hit it last month. I called 3 weeks ago for a quote but they said it'd take a month for it get there. Now, the crack got larger so I took it in and got a loaner in the meantime. Still no ETA.
     
    • Like x 1
  10. outdoors

    outdoors Supporting Member

    Joined:
    Aug 10, 2014
    Messages:
    656
    Location:
    3rd rock from sun
    Has anyone got one replaced for rocks/road hazards, and not because of manufacturer issue?
     
  11. pasha

    pasha Member

    Joined:
    Jul 31, 2018
    Messages:
    5
    Location:
    Fair Lawn
    What loaner you got? I'm taking my car into service center and should get loaner...
     
  12. Pkmmte

    Pkmmte Le meow

    Joined:
    Sep 19, 2017
    Messages:
    466
    Location:
    Los Angeles, California
    I got a Model S 75D loaner with only 4k miles on it. I asked for an X but my local service center only has one in their entire fleet which is always in use. Their Model S loaners with AutoPilot always sell quickly so they only have basic loaners with few options. :(
     
  13. jamnmon66

    jamnmon66 Member

    Joined:
    Apr 10, 2018
    Messages:
    373
    Location:
    Brighton, CO
    Anyone willing to share what you paid for a windshield?
     
  14. Pkmmte

    Pkmmte Le meow

    Joined:
    Sep 19, 2017
    Messages:
    466
    Location:
    Los Angeles, California
    $959 for windshield + labor
     
    • Informative x 1
  15. jamnmon66

    jamnmon66 Member

    Joined:
    Apr 10, 2018
    Messages:
    373
    Location:
    Brighton, CO
    Yikes
     
  16. pasha

    pasha Member

    Joined:
    Jul 31, 2018
    Messages:
    5
    Location:
    Fair Lawn
    Got 75D loner today with no ETA on M3 glass replacement... i wonder how long it will be now, that they are paying for the loaner

    BTW, I like my model 3 way better then S, which I got...

    -p
     
    • Like x 1
  17. outdoors

    outdoors Supporting Member

    Joined:
    Aug 10, 2014
    Messages:
    656
    Location:
    3rd rock from sun
    Good news. Windshield in stock service appointment scheduled.
     
  18. pasha

    pasha Member

    Joined:
    Jul 31, 2018
    Messages:
    5
    Location:
    Fair Lawn
    Great! I hope the fact that they are paying for the loaner will speed them up to get my windshield
     
  19. peachfuzz0

    peachfuzz0 Member

    Joined:
    Jul 22, 2018
    Messages:
    14
    Location:
    Montreal, Canada
    Had a windshield break from behind in mid June, they finally got a replacement in and I have an appointment next week. Quoted $675 CDN for the glass plus labor so about $1000 total. I have to get them to warranty it since the crack did not occur due to an impact (there's no impact point).
     
  20. P3D_Denver

    P3D_Denver Member

    Joined:
    Jul 22, 2018
    Messages:
    280
    Location:
    Denver, CO
    did you ever get your windshield replaced? how long did you end up waiting for them to receive the replacement?
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC