I'm a potential new owner of a Model S. I'm just baffled about how poor the experience has been since I put a deposit down for an exiting inventory Model S. Here's some of the lowlights:
1) My trade in value came in $10,000's less than the lowest number in the estimated range! I know it was just an estimate but multiple sales reps told me it almost always comes in somewhere in that range.
2) While considering things more after the offer, I rescheduled my delivery date for a week later.
3) During that week the gave me a new VIN number and sold my original car. The VIN i received was for another car that had the same build. (I actually didn't even know it was a new VIN I found this out later)
4) Right before delivery (yesterday), I found out that the new car they issued for me was a NOT an inventory car and was a new production car! So, all discounts are not valid! No one along the way told me this. There were a number of other inventory cars available that I would have gladly accepted, including one that was the the same exact build!
5) As most of you know, the discounts are now over and my car has zero discount and all discounts are off.
5) The GM of my local store said there's nothing they can do for me.
It sounds like the local offices have no real control of things. Any ideas on how to escalate to corporate?
1) My trade in value came in $10,000's less than the lowest number in the estimated range! I know it was just an estimate but multiple sales reps told me it almost always comes in somewhere in that range.
2) While considering things more after the offer, I rescheduled my delivery date for a week later.
3) During that week the gave me a new VIN number and sold my original car. The VIN i received was for another car that had the same build. (I actually didn't even know it was a new VIN I found this out later)
4) Right before delivery (yesterday), I found out that the new car they issued for me was a NOT an inventory car and was a new production car! So, all discounts are not valid! No one along the way told me this. There were a number of other inventory cars available that I would have gladly accepted, including one that was the the same exact build!
5) As most of you know, the discounts are now over and my car has zero discount and all discounts are off.
5) The GM of my local store said there's nothing they can do for me.
It sounds like the local offices have no real control of things. Any ideas on how to escalate to corporate?