Fixed: "Not really. He reserved a trim level *tesla offered at the time and then withdrew without notice*. You cannot possibly blame him for ordering something that was listed on the website as a viable option at the time. It's a bit sad Tesla are taking orders on models they do not intend to supply.Screwed? Not really. He reserved a trim level Tesla doesn’t make. The AWD version costs 9K more than the non existent trim he reserved so he is being forced to pay more to get more because Tesla isn’t offering less.
The sales people are inept and untrained which is why he was erroneously told he would be getting something for nothing.
I would not call it “screwed” though.