Hi everyone. This is my first time posting. I'm at a loss and don't know what to do about my Model S. I put in a reservation on the first day for a Model 3. When the timeline went south they offered me a CPO Model S in a similar price range. I decided to go with the Model S since I couldn't be without a car for the length of the new time table and was happy about a bigger car. I got a 2014 85. There was some waiting and weirdness going towards delivery but I received it at the end of December in 2017.
Everything was great for the first year and then the car started doing some weird things. All of a sudden while charging I received low voltage warnings and the car died. It was jumped and towed to the service center.They had it for a week with no updates and nobody answers the phone. The person at the desk said there was debris( leaves) in the chassis and it was cleaned out and good to go. The next day it faulted again but allowed me to finish my drive before dying. It was again jumped and towed to the service center. About two weeks later I got a text that it was ready and a steering system needed replacement. I picked the car up and THAT night it died in my driveway again. Another jump and tow. After about two weeks or so they said it was ready and Tesla engineering said it was a coupler that connected the 12v battery to the main battery. This sounded legit and after some research I saw that some other people had the same issue.
Fast forward to 2 days later.. It dies AGAIN. It is again jumped and towed to the service center. Nobody at the service center picks up the phone or responds to emails. I was able to find the name of the Service Center manager and emailed him that this is out of control something needs to be done. He was very nice and assures me that they will get to the bottom of it. At this point I start looking into used car lemon laws and find that in NJ Tesla gets around it by not having actual dealerships.
2 weeks later I get a call that they brought in a Master Engineer from another service center and we was going to figure it out. Finally, they think the only thing it could be is the charging system and they replace it. I got the car back on Wednesday. This past weekend my family had plans to go to the shore and I decide not to take the Tesla to be on the safe side. I got back last night and was welcomed home to a dead Tesla. They are towing it today to the service center.
This fiasco started in May. It is now August and the car still isn't fixed. I don't know what to do. I can't drive it anywhere. There isn't anyone to talk to other than the service manager. The service center can't figure it out. The manager is apologizing left and right and said he would forward the facts of the case to corporate.
Has anyone had any luck with Tesla replacing a vehicle they can't fix? Any idea who I could talk to? Thanks!
Everything was great for the first year and then the car started doing some weird things. All of a sudden while charging I received low voltage warnings and the car died. It was jumped and towed to the service center.They had it for a week with no updates and nobody answers the phone. The person at the desk said there was debris( leaves) in the chassis and it was cleaned out and good to go. The next day it faulted again but allowed me to finish my drive before dying. It was again jumped and towed to the service center. About two weeks later I got a text that it was ready and a steering system needed replacement. I picked the car up and THAT night it died in my driveway again. Another jump and tow. After about two weeks or so they said it was ready and Tesla engineering said it was a coupler that connected the 12v battery to the main battery. This sounded legit and after some research I saw that some other people had the same issue.
Fast forward to 2 days later.. It dies AGAIN. It is again jumped and towed to the service center. Nobody at the service center picks up the phone or responds to emails. I was able to find the name of the Service Center manager and emailed him that this is out of control something needs to be done. He was very nice and assures me that they will get to the bottom of it. At this point I start looking into used car lemon laws and find that in NJ Tesla gets around it by not having actual dealerships.
2 weeks later I get a call that they brought in a Master Engineer from another service center and we was going to figure it out. Finally, they think the only thing it could be is the charging system and they replace it. I got the car back on Wednesday. This past weekend my family had plans to go to the shore and I decide not to take the Tesla to be on the safe side. I got back last night and was welcomed home to a dead Tesla. They are towing it today to the service center.
This fiasco started in May. It is now August and the car still isn't fixed. I don't know what to do. I can't drive it anywhere. There isn't anyone to talk to other than the service manager. The service center can't figure it out. The manager is apologizing left and right and said he would forward the facts of the case to corporate.
Has anyone had any luck with Tesla replacing a vehicle they can't fix? Any idea who I could talk to? Thanks!
