I have an 2017 Model S75 that has the eMMC problem. I sent detailed email to the Palo Alto Service Center email account and a message on the app a week ago and haven't been able to get a response. I was asking about timing for the new eMMC chip (my screen crashes or freezes requiring reboot on > 50% of my trips) or availability of the MCU2 upgrade. I can't get an answer. They did schedule an appoint at my house for tomorrow, but their is no information on the planned service- my guess is someone will update the firmware (this has been done 3 different ways over the last year) which is likely to be a waste of everyone's time. It's really frustrating when you have a serious problem that you can't reach a live person to answer questions. Granted, this is the only serious problem I've had, but knowing the car is almost 4 years old, and things will start breaking at some point, it make me very worried about keeping this car.
Is there a way to get a live contact or at least an email account that is actively monitored.
Is there a way to get a live contact or at least an email account that is actively monitored.