Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

How is Tesla Customer Service nowadays (2020)?

David.85D

Active Member
Oct 29, 2016
1,400
1,147
USA
Oh, I did not know that. I could be wrong, but I think I've seen somewhere where Tesla does give loaner? Did they change the policy? I live in SF Bay Area if that helps.
I sadly have needed almost twenty service “visits” in the last 2.5 years. Sometimes they send mobile service. Often do not. When I take the car in, usually DO NOT get a loaner.
 

mikevbf

Supporting Member
Feb 11, 2012
1,856
4,331
vermont
Here is a chance for investors in TSLA to get Elon and team to talk about this during earnings through Say. Upvote my question below if you like it. Note: I try to be respectful with my question:
"Please share your plans to improve human customer facing service. As much as the goal is to make vehicles that don't need maintenance and for the app to make the process more efficient, there are so many edge cases where actual human interaction is needed to solve issues."
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top