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How is Tesla Customer Service nowadays (2020)?


Active Member
Oct 29, 2016
Oh, I did not know that. I could be wrong, but I think I've seen somewhere where Tesla does give loaner? Did they change the policy? I live in SF Bay Area if that helps.
I sadly have needed almost twenty service “visits” in the last 2.5 years. Sometimes they send mobile service. Often do not. When I take the car in, usually DO NOT get a loaner.


Supporting Member
Feb 11, 2012
Here is a chance for investors in TSLA to get Elon and team to talk about this during earnings through Say. Upvote my question below if you like it. Note: I try to be respectful with my question:
"Please share your plans to improve human customer facing service. As much as the goal is to make vehicles that don't need maintenance and for the app to make the process more efficient, there are so many edge cases where actual human interaction is needed to solve issues."

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