I have had the same experiences. I will not do business with them again.I had mine on Turo for quite a while, but I noticed the quality of the renter steadily declining, as well as Turo's support and service to the owners also steadily declining. The final straws for me (after nearly 50 rentals and all 5-star reviews) were the following:
I had a renter go completely AWOL on me and Turo's attitude was "you're on your own, buddy". I ended up having to repossess the car after it was 8 hours late for return, a trip downtown, and the renter playing totally dumb with me (I didn't know I had to return it!). Then had to endure constant harrassment afterwards by the renter because I charged him the maximum late fees... and even had Turo call me to ask me if I would refund those.
I then soon thereafter had a renter book with 1 hour notice on a Saturday night. Her pic looked like she was a hooker, and had no prior rentals or anything. She asked if I would deliver it 2 hours away (with 1 hour notice) and asked if I could pick it up in the morning. This is all after renting it and not taking the options. Then she tried to hold me hostage by telling me if I didn't do that she would give me a 1 star review. I ended up cancelling the reservation before it even started... to which Turo penalized me.
EDIT: Forgot this one... Had a renter meet me at the pickup spot with literally 1 mile on the dial. After repeated requests from me to him to charge it before returning. It ended up having to be towed to a Supercharger (which Turo did cover), but the waste of 3 hours of my time was not compensated for. This was all on a Thursday night at 10:00pm (didn't get home until 1am).
Had a renter rent it for the night, then drive it around and flat out did not charge it. Called me at 6am on a Sunday morning after having it towed to a Supercharger... but the car was totally dead. I called Tesla support and evidently once you run the car down below 0, the 12v battery also dies. Had to jump the Tesla to get it to start Supercharging. What a $hit show.
Last straw was shortly after that I had a lady that flat said in the rental she was renting it for her son's prom - and that he would be driving. I explained that you need to be 30 years old to rent and drive the car, and then she started complaining to me. I called Turo and explained the situation to them (and it was all documented in the chat that they could see), and they said that my only option was to cancel the reservation... with penalty to me. I did exactly that...
And delisted my car.
Turo is poorly run and ripe for fraud. No way I would ever relist my car until they start tightening their vetting process like they did so early on. Read the Turo owner stories on Facebook and there are constant claims of vehicle theft, severe damage that Turo will not cover, as well as poor Turo support.
And to validate my opinion on Turo, read through my history on Turo on this very board, and you'll see I used to be a huge fan of Turo.