How many people are having connectivity issues?

[WllXM]

I'm currently 'roaming' in Europe. Completed 600 miles, in almost a week, zero connectivity loss. So definitely a UK Network provider issue... Shame.

By the way AP/EAP works so much better in LHD countries too...

 

[James-R10]

I'm currently 'roaming' in Europe. Completed 600 miles, in almost a week, zero connectivity loss. So definitely a UK Network provider issue... Shame.

By the way AP/EAP works so much better in LHD countries too...

Almost like it was trained and built for LHD countries

 

[OUTATIME1]

I'm currently 'roaming' in Europe. Completed 600 miles, in almost a week, zero connectivity loss. So definitely a UK Network provider issue... Shame.

By the way AP/EAP works so much better in LHD countries too...

Logged in to say the same thing. Drove to Disney and back in the space of a few days, didn't have a single drop, back in the UK for a few minutes and signal started dropping once more.

Like others, started for dropping for me in early November. Signal blackspots where there definitely weren't blackspots before.

 

[Malderon]

I thought the latest software might have fixed it but alas just had a whole journey with 'no traffic information'. Mine seems to be that once it loses signal in a genuine blackspot it can't recover or reconnect. Well that is my estimation anyway.

Are you guys just logging it as a Service request, and under what category?

 

[Cloggie]

I logged it as 'other', have had no response so far. Will chase then today

 

[philip295]

Recently, my navigation instructions gets the roundabout exit number wrong, as though it expects to drive around it anticlockwise.

Almost like it was trained and built for LHD countries at several roundabouts, the navigation tells me to take the first exit, instead of the third. Which would be correct if I drove around it anticlockwise.

 

[djtaylor]

Recently, my navigation instructions gets the roundabout exit number wrong, as though it expects to drive around it anticlockwise.

I had that for a day or so upon returning to broken Britain from France back in August.

 

[Epico]

Logged over Christmas and just had this response from Tesla:

Uh...all the time/everywhere?

 

[The_Kilt]

Logged over Christmas and just had this response from Tesla:

Uh...all the time/everywhere?

Tesla virtual service aren’t the sharpest knife in the drawer. I logged another service request after my recent journey, with all the information only to be responded to by the same request!

 

[The_Kilt]

All of you who have social media (X, Facebook etc) it may be helpful to start tweeting these issues as social media has a big impact, and Tesla will want to prevent any bad press hitting the wider public. It may help to speed things up?

 

[Zilla91]

You’ll just be shouting into the void. Your best bet is to get the UK owners club to get on it as they appear to have direct contact with Tesla

I think the guy who runs it is a member. If anyone knows his username feel free to tag him

 

[Ingatestonian]

I reported it and was impressed with the speed of the response, a couple of weeks ago. But of course no answers other than vague third party mast issues.

I drove 6 miles out and back this morning, fine all the way there but lost connectivity coming back on the other side of the same dual carriageway! Must have been using same mast each way? I tend to dip in and out with the subscription and with no long journeys planned for a while, have cancelled renewal due early January. Maybe voting with out feet might help where it suits.

 

[speedyranger74]

You’ll just be shouting into the void. Your best bet is to get the UK owners club to get on it as they appear to have direct contact with Tesla

I think the guy who runs it is a member. If anyone knows his username feel free to tag him

https://m.facebook.com/groups/teslaownersuk/permalink/3588787501368098/

https://m.facebook.com/groups/teslaownersuk/permalink/3578856305694551/

 

[Zilla91]

https://m.facebook.com/groups/teslaownersuk/permalink/3588787501368098/

https://m.facebook.com/groups/teslaownersuk/permalink/3578856305694551/

Private group so not able to see any you’re looking to

 

[hab66]

This was discussed way back in February with Spotify and map data issues, its not a recent thing.

Personally, I gave up raising tickets and speaking with Tesla as they wouldnt progress without accurate timestamps and photos of the issue. Initially i provided the requested data but id just get requests for more data, or perform a steering wheel reset, or take the car to a service centre who can only do a reset which may or may not fix the issue!

Clearly no progress has been made.

 

[Pink Duck]

’tis the season:

 

[NewbieT]

View attachment 1003382

Tesla partners with Telefónica and KPN on M2M connectivity in Europe

Electric car manufacturer Tesla has announced an M2M agreement with European operator group Telefónica. The deal sees the operator provide in-car connectivity for Tesla’s Model S across several European nations.

www.telecoms.com

So it is O2/KPN

KPN roaming on EE?

https://ee.co.uk/content/dam/ee-help/Help-PDFs/roaming_networks_072020.pdf

 

[yessuz]

KPN roaming on EE?

https://ee.co.uk/content/dam/ee-help/Help-PDFs/roaming_networks_072020.pdf

Interesting that tracert go via Three as well :/

 

[NewbieT]

Fair enough.

 

[Js1977]

Fair enough.

Yes, it's the benefits/perks there sometimes is with foreign sims having deals with different networks even within the same countries. Its a shame there isn't as much collaboration within our home networks sometimes other than for emergency calls.