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How to get a hold of service, not using the app

Stevie Jewel

Member
Mar 24, 2020
31
15
Santa Cruz
So, I had a flat tire after my 800 mile journey from Santa Cruz, CA to Kirkland, WA. They have quickly given my a loaner tire. I then dutifully made an appointment for a tire swap. Earliest appointment was 3 weeks out. Now Tesla says in the tire loan agreement that I need to make an appointment within 3 days unless "mutually agreed upon". Telephoning did nothing but confirming my appointment. How can I get a hold of the service center to expedite getting my old tire back?
 

Stevie Jewel

Member
Mar 24, 2020
31
15
Santa Cruz
Sounds like you made your appointment within 3 days. What’s the problem?

It’s not your fault if the schedule is 3 weeks out.
It is not making an appointment, it is returning the wheel within 3 business days, unless mutually agreed upon. If I could actually talk to someone at tesla, or if they would even respond to my texts or emails, then we could be assured I would not be charged for the wheel

upload_2020-9-12_11-54-20.png
 
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Bet TSLA

Active Member
Dec 8, 2014
2,869
10,586
Cupertino, CA
So, I had a flat tire after my 800 mile journey from Santa Cruz, CA to Kirkland, WA. They have quickly given my a loaner tire. I then dutifully made an appointment for a tire swap. Earliest appointment was 3 weeks out. Now Tesla says in the tire loan agreement that I need to make an appointment within 3 days unless "mutually agreed upon". Telephoning did nothing but confirming my appointment. How can I get a hold of the service center to expedite getting my old tire back?
Roadside Assistance. Call them.
 

glide

Active Member
Jun 6, 2018
3,654
3,817
USA
It is not making an appointment, it is returning the wheel within 3 business days, unless mutually agreed upon. If I could actually talk to someone at tesla, or if they would even respond to my texts or emails, then we could be assured I would not be charged for the wheel

View attachment 587504
I think by not providing an appointment there is mutual agreement.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
10,256
11,596
Riverside Co. CA
The best way to get in touch with a service center via phone, is to call the number listed for the service center, and listen very carefully to the prompts. What you want (are listening for) is "checking on a vehicle currently in service".

That actually rings the local service center that (presumably) has your car in service. Of course, the person on the other end, at the service center, will be expecting to talk to someone who has a car in service, or a situation like this OPs where they need almost immediate help (and its not "my battery has 7 miles less than it used to, teslafi says.....")

Anyway, thats how you get through to a person in the service center. pretty much every other option rings a call center. In this specific OPs case, since he had already scheduled an appointment properly through the App, an escalation in the manner above would have been well received by the local service center.. they would have done the same thing over the phone that they did for OP in person.

In other cases, unless its fairly clear to them why you circumvented the app when you (presumably) dont have a car in service, they might be a little more brusque (lol).
 

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