Don't you just love it when you know more about company policy than the guys that work there?! I still am amazed by the power that the internet places in the hands of us consumers.
It actually went a little farther..... After I said to check again. He questioned my knowledge. I reminded him that this was a warrenty issue that was promised to be fixed by the end of June. He said ' Who told you that?' I said "Elon" .. There was about 5 seconds of silence, then Ok, I'll check.