Weird update on this road trip…sorry, OT weekend ramblings.
1 day after completion of a 6 day 4400 mile cannonball run from NorCal to starbase (and back
thankfully) I was SC’ing near home while grabbing lunch; and returned to
some all of the warning lights on. Mostly high voltage battery messages.
Tried all possible resets to no avail. Setup a tow through my Tesla insurance app and had the vehicle at my local service center within an hour on a flatbed.
View attachment 932988
They didn’t have a loaner so they sent me to sales to ask for an overnight demo vehicle (pro move imo) to get me home and they had a loaner returning soon, for me to pick up the next day. I had expressed interest in replacing my wife’s M3P with a model S; so they set me up for a (late ‘22) model S loaner and sent us home in a ‘23 Model X.
Before I’d even arrived the next day to swap the demo for our loaner I received a message from tesla service that they’d diagnosed the vehicle and would need to order a new HV pack. Service rep suggested ~4 weeks as likely turnaround. The battery failure was at 65xxx miles so is thankfully covered under warranty.
Both visits to the service center, it was bustling with new deliveries, people waiting for or setting up demo drives, and (presumably people waiting for service) walking around googling all the new models.
3 days later and they’re saying they already received the battery- so vehicle should be completed by Tuesday.
(BATT,100KWH,SX,REMANUFACTURED,RAVEN(1107679-
01-E)
And if they’re right and I get the car next Tuesday; that’s an 8 day turnaround. Pretty impressive.
So I should be thrilled, right? Well, no. This loaner (‘23 model S) is the most amazing car we’ve ever driven. What a car…now considering trading in wife’s 3P for a new LRS; 3 years free supercharging is pretty sweet.
Anyhow, a few take aways here
1) some people have exceptional service experiences and don’t share them. Before tesla we had all BMW, so that’s all I know…and they were always pretty terrible. Breakdowns are inconvenient challenges, but I can’t imagine expecting better service than I received.
2) new model SX are amazing and I recommend all investors go setup a demo drive; because these cars are truly next level. Ventilated seats FTW.
3) the new SX have track mode and we did a few launches…I swear, I was convinced, that these were plaid. I later confirmed they are not. The new LR S&X are going to dominate the luxury/performance EV segment. They are just too good! IMO plaid is unnecessary for anyone not planning to put a parachute on it.
Tesla service sucks
Tesla should cancel SX