TaipeiX
Member
Hearing all these poor services, this makes me question whether if I should just cancel my order of Model X Raven.
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Hearing all these poor services, this makes me question whether if I should just cancel my order of Model X Raven.
try to buy CPO instead or get the model 3 as its a better valueDon't, the car is fantastic and there is little reason to go to the service center. No real maintenance required and like I posted above, my service center has been great the times I have been there.
7 years, eh. I took delivery of my T3 in April... after only two months of ownership I actively started telling people not to buy tesla. So many quality issues they wouldn't fix. So many defects they won't fix (they keep telling me 'it will be fixed in a future update' (constant rebooting, intermittent USB ports, backup cam not working, etc, etc), but never are).So, I've had my Model S for just shy of 7 years now and I've seen quite a change in Tesla service. When I first got my car, they where top notch. Over the years however, I've noticed the service level go down, down, down to the point where it's just crap. Today, my onboard chargers suddenly stopped working and the car won't charge on ac. I can still charge at a supercharger, but not at home. I tried calling Tesla service but they want you to schedule using the phone app (does everything nowadays have to be done with a phone app?). The best I could do with the phone app was a mobile visit in a week. I also tried leaving a help email at their website and voice mail message at the local service center (they don't answer the phone), but after 3 hours I still haven't heard any response to either. I used to be very proud of my Tesla and wanted to show it off to everyone. Now I'm not so sure.
Does the app also send a loaner Tesla car to you within 2 hours while you wait for repair? You left that part out. Because if not, I'm with you: they are drasted dumbies doing bad and deserve to be called out and this should be said loud and clear!!! If it did send that loaner to you, then you're just complaining excessively and basically a liar for leaving that part out.So, I've had my Model S for just shy of 7 years now and I've seen quite a change in Tesla service. When I first got my car, they where top notch. Over the years however, I've noticed the service level go down, down, down to the point where it's just crap. Today, my onboard chargers suddenly stopped working and the car won't charge on ac. I can still charge at a supercharger, but not at home. I tried calling Tesla service but they want you to schedule using the phone app (does everything nowadays have to be done with a phone app?). The best I could do with the phone app was a mobile visit in a week. I also tried leaving a help email at their website and voice mail message at the local service center (they don't answer the phone), but after 3 hours I still haven't heard any response to either. I used to be very proud of my Tesla and wanted to show it off to everyone. Now I'm not so sure.
Nothing you said solves the problem of being without a car. They should make clear what the loaner car program does while you wait for your appointment, so that you know whether or not you have to go buy or borrow another car in the meanwhile.Tesla servie offerings have gone mobile, meaning you using their mobile app for more and more with each release. The old ways of calling a service center seems to be going away. While this is not what you expected since the early days of your Model S, this is the new way as their vehicles are now approaching 1 million +. With a fleet that large, they are looking at new ways of providing support (ie, requesting other SC and mobile service through the app, getting tire rotation at home, getting glass replacement at the SC, etc...).
I guess the difference here, is that they are gearing up for the next generation of ownership where using technology to simplify requesting service through their mobile app is becoming more common. While it's not what you would expect, it feel like it's going in that direction more and more. Some are proud to see new ways of improving service, while others see it as a hassle an want the old dealership ways.
I guess it's really in the eye of the beholder.
Note: Leaving emails and if you can leave a VOICEMAIL won't get you a response, however from my experience once you book your appointment through the app, you'll get a text message shortly thereafter, along with a call if they have any details questions for you before your actual service appointment.
While doing some chore at home next to a speaker phone, call customer service and have them start the refund process. Be nice and thank them. You get your refund in some few number of months. Don't expect it to be fast.I now want my $1500 AUD 'save a place in the Model 3 queue' refunded, how does one even go about that