Pretty bummed.
I've had the car just over a month.
I've had a series of pretty minor issues until yesterday.
The most significant was that I would park the car and the auto-presenting door would pop open again immediately. It wasn't the end of the world - it didn't happen often and once I learned it was happening (unfortunately, after I came back to a parked car with an open driver's door) I grew more accustomed to walking away from the auto-locking car while watching the driver's door. I would also check the car via the app once I was at my destination. It was always locked if I watched it stay closed while walking away.
Then yesterday, I got into my car and drove a few miles. I noticed that my auto high-beams never turned off. They stayed on high despite oncoming traffic.
I got to my destination and I looked at the Nav and saw that it was still showing me at home. Confused, I put the car in park, and then drive again, hoping it would restart. It didn't. I saw the red exclamation point in the top line of the display, touched it and got the warning, "Nav System needs service. Map is not loaded."
I reset the MCU and the instrument panel (including the "hard" reset with the brake pedal) and there was no change.
I drove the car a bit more, and parked a few more miles down the road. During this drive I also observed (perhaps hadn't seen it before) that the TACC and EAP symbols never came on.
I called Tesla and set up an appointment for today.
I got to work today before my appointment, and sure enough the front door popped open right after I shut it. In fairness, it hasn't done that for a while.
After getting a couple hours of work done I headed for the Tesla service center.
I arrived there and they asked what I needed.
I told them I had an appointment. They were a little surprised. They said they had a geofence set up around the SC that should have communicated my arrival to them. But it obviously didn't.
The tech was super-nice, and said he had actually been working with an engineer on my issues and had reset something in the car this morning. He said the Nav/Lights/EAP/TACC were all tied to that issue (and in fact, post re-set all were working).
But there's clearly something up as my car didn't communicate to the SC I had arrived.
I told him I'd wait in the waiting area - thinking they were well into a solution already - and he said "Let's get you into a loaner."
I explained I was headed to Seattle this weekend - and could swing back by later today to swap cars back. He asked when I would be back from Seattle. I told him Tuesday - and he said he would let me know if he needed the car longer than that . . .
Overall - thus far - it's been a great service experience. I am just bummed I have to have it.
On the bright side - the loaner came with the black interior I originally ordered before switching to a cream inventory car. I am so happy I got the cream!
I've had the car just over a month.
I've had a series of pretty minor issues until yesterday.
The most significant was that I would park the car and the auto-presenting door would pop open again immediately. It wasn't the end of the world - it didn't happen often and once I learned it was happening (unfortunately, after I came back to a parked car with an open driver's door) I grew more accustomed to walking away from the auto-locking car while watching the driver's door. I would also check the car via the app once I was at my destination. It was always locked if I watched it stay closed while walking away.
Then yesterday, I got into my car and drove a few miles. I noticed that my auto high-beams never turned off. They stayed on high despite oncoming traffic.
I got to my destination and I looked at the Nav and saw that it was still showing me at home. Confused, I put the car in park, and then drive again, hoping it would restart. It didn't. I saw the red exclamation point in the top line of the display, touched it and got the warning, "Nav System needs service. Map is not loaded."
I reset the MCU and the instrument panel (including the "hard" reset with the brake pedal) and there was no change.
I drove the car a bit more, and parked a few more miles down the road. During this drive I also observed (perhaps hadn't seen it before) that the TACC and EAP symbols never came on.
I called Tesla and set up an appointment for today.
I got to work today before my appointment, and sure enough the front door popped open right after I shut it. In fairness, it hasn't done that for a while.
After getting a couple hours of work done I headed for the Tesla service center.
I arrived there and they asked what I needed.
I told them I had an appointment. They were a little surprised. They said they had a geofence set up around the SC that should have communicated my arrival to them. But it obviously didn't.
The tech was super-nice, and said he had actually been working with an engineer on my issues and had reset something in the car this morning. He said the Nav/Lights/EAP/TACC were all tied to that issue (and in fact, post re-set all were working).
But there's clearly something up as my car didn't communicate to the SC I had arrived.
I told him I'd wait in the waiting area - thinking they were well into a solution already - and he said "Let's get you into a loaner."
I explained I was headed to Seattle this weekend - and could swing back by later today to swap cars back. He asked when I would be back from Seattle. I told him Tuesday - and he said he would let me know if he needed the car longer than that . . .
Overall - thus far - it's been a great service experience. I am just bummed I have to have it.
On the bright side - the loaner came with the black interior I originally ordered before switching to a cream inventory car. I am so happy I got the cream!
