This is probably the worst customer service I have ever experienced with a car company. I have had my VIN and delivery date assigned in Burbank for last week. I literally had to pull teeth just to speak with someone and each one gave me a different response and also said "our local delivery team will contact you". Never happened. Delivery date gets posposted to 3/28 and no one calls to let me know, I just happened see the change on my account.
Now apparently because of COVID, they are doing home deliveries, I called to see whats going on and I got 2 different answers, pretty much saying its up in the air and they will call me to update, but of course that didn't happen. Im getting annoyed because I paid the downpayment before my first delivery date and then it gets postponed without my knowledge, causing me to miss a day of work.
anyone else experience this struggle?
Now apparently because of COVID, they are doing home deliveries, I called to see whats going on and I got 2 different answers, pretty much saying its up in the air and they will call me to update, but of course that didn't happen. Im getting annoyed because I paid the downpayment before my first delivery date and then it gets postponed without my knowledge, causing me to miss a day of work.
anyone else experience this struggle?