Well, It took 6 days from delivery until my X had to be towed back to the SC. The driver’s FWD won’t close completely. It latches, and tries to pull closed, but then pops back out maybe a mm. The car says the door is still open. I’ve run through all the reset techniques, tried recalibrating the door (over and over again), and “reset the sensors” while on the phone with Tesla Service. Nothing is around the door jam and all seals/trim looks good. This is the second time this happened. First time was day two of ownership and after recalibrating over and over, it finally closed. I worked on closing it for an hour today before calling roadside assistance. I’m pretty sure it is misaligned.
On the plus side, everyone I talked to at Tesla has been great. They have been really understanding and continually apologetic. Service department isn’t open until Monday, so they couldn’t coordinate a loaner, but they setup a rental in the meantime. They even gave me a $200 Uber credit to use until I can pickup the rental tomorrow morning. The battery is down to 20%, and since the car won’t shut off while the door is “open,” I called the SC (got ahold of a salesman) and explained the battery situation. They are going to make sure it gets plugged in as soon as it arrives to ensure the battery doesn’t die while waiting for service on Monday.
On top of this issue, I’m having them also look at the following:
2020 MX LR, Silver Metallic, FSD, 20” Wheels
On the plus side, everyone I talked to at Tesla has been great. They have been really understanding and continually apologetic. Service department isn’t open until Monday, so they couldn’t coordinate a loaner, but they setup a rental in the meantime. They even gave me a $200 Uber credit to use until I can pickup the rental tomorrow morning. The battery is down to 20%, and since the car won’t shut off while the door is “open,” I called the SC (got ahold of a salesman) and explained the battery situation. They are going to make sure it gets plugged in as soon as it arrives to ensure the battery doesn’t die while waiting for service on Monday.
On top of this issue, I’m having them also look at the following:
- “Clunk” when passenger front door closes
- Noise when turning wheel in “high” suspension
- Radio sometimes making crackling/popping noise
- Water falling in passenger side FWD
- Charge port not opening when I push the button on the charge plug
- Something rubbing on the passenger front door window, leaving a light mark
2020 MX LR, Silver Metallic, FSD, 20” Wheels