voip-ninja
Give me some sugar baby
I don't get how people are talking to customer service about the rate beat program. I've called them twice and each time they told me I would need to submit my documentation letter through email. How are people doing this over the phone?
When you send the information via email they attach a copy of it to your account.... so it's on file at that point. If you then call the reps they should be able to see the documentation.
The documentation needs to be in a non editable format (PDF for example), they don't want to see something like a Word document since there is the possibility that you edited it.