So I picked up my SR+ today at the Vancouver location. The car is great, but the pickup experience is the worse experience I have ever encountered.
1) Pick up scheduled at 5:30pm at the West 4th showroom location, arrived on time, and the car did not arrive until 7pm.
2) Was asked to go down to the underground parkade to go through the orientation. I was led to the corner of the parkade in which the light on top was burned and not working. I asked the specialist to move the car to a brighter location, he replied "why?" …??? why? because I can't see anything LOL
3) The specialist proceed to ask me, "So, do you know anything about Model 3? if you do, then we don't have to go through this." by this time, I was a bit shocked about the experiences I received. I proceed to ask the specialist to go through their normal procedure.
4) 10-15 min into the orientation, and we are done. He went through the following: seat/mirror/steering wheel adjustment, how to open and close the door, wiper control, and the different modes for driving. Nothing else. Oh, he put on the license plate for me.
5) I noticed that the charging kit was missing a nema 14-50 adaptor so I ask the specialist about this, he couldn't give me an answer so he ask the manager to talk to me. The manager told me that Tesla stop providing the nema 14-50 adaptor at the beginning of this month, I wasn't aware of this news, as I was in the show room in April and was told that the package would include the adaptor. I placed the order on May 7th and no one mentioned this update to me. I told the manager that it would be crazy if I take the delivery without an adaptor because I drive in average 150km/day for work and I politely ask the manager to see is there anyway I can buy one to use. He said no you have to order online and have it ship to your house. I then proceed to ask him if I can delay the pick up until the adaptor arrives. He said no, he will have to revert my contract. So I rephrase the question and asked "Are you telling me that you are going to revert my contract because of an adaptor?" he replied "Yes" … at this moment I am literally running out of words to say.
I end up taking the car, and spend a good 20min in the parkade trying to figure out things myself, such as paring my phone, going through different options on the screen, using the navigation, and voice control. In which no one from Tesla came to see if I need any other assistance.
When I got home, I went on the Tesla website and found out the nema 14-50 adaptor is on back order LOL.
So now, I am stuck with an awesome car that I can drive for couple days, and then I will have to leave the car at home to charge for 30+ hours before I can use it again, until the adaptor is back in stock to order.
So fellow owners, is there another place that I can buy an adaptor? or is anyone willing to sell me their adaptor if you have an extra one?
Thanks in advance.
