Dear UK folks,
A few days ago I closed my M3’s boot using the button, as usual, and I noticed the left hinge did a bit of a funny motion, as if it was trying to close too far, or maybe didn’t close quite straight. Didn’t think much of it initially but when I checked the hinge properly I saw this has been damaged. The end of the boot hinge part has rubbed against the main body of the car and now sits lower. I can’t tell whether this has bent out of shape or whether the hinge/mount has shifted and is sitting lower. The rest of the boot seems square, so I think it’s more likely bent than the mounts shifting, but I can’t be 100% sure. I’ve opened/closed it a few times and it doesn’t seem to be rubbing any further.
I’ve already read another (US based) thread where some people have had this fixed under warranty, whilst other people have been fobbed off by their SC. Has anyone here had this happen to their M3? And if so, what was Tesla’s response? I’ll be raising this with Gatwick SC when I’m back home next month and I’m wondering how much I need to prepare to have a battle. It would be useful to have some examples of where this has been repaired under warranty, as I feel it should be. If people have been fobbed off by Tesla, what did you do?
Also, how bad is the damage? It looks to me like it maybe just needs straightening out and some patch-up paint applying? But then, I’m far from an expert…
Apologies for the dirty pics, hopefully you can see where the paint has been chipped/rubbed!
A few days ago I closed my M3’s boot using the button, as usual, and I noticed the left hinge did a bit of a funny motion, as if it was trying to close too far, or maybe didn’t close quite straight. Didn’t think much of it initially but when I checked the hinge properly I saw this has been damaged. The end of the boot hinge part has rubbed against the main body of the car and now sits lower. I can’t tell whether this has bent out of shape or whether the hinge/mount has shifted and is sitting lower. The rest of the boot seems square, so I think it’s more likely bent than the mounts shifting, but I can’t be 100% sure. I’ve opened/closed it a few times and it doesn’t seem to be rubbing any further.
I’ve already read another (US based) thread where some people have had this fixed under warranty, whilst other people have been fobbed off by their SC. Has anyone here had this happen to their M3? And if so, what was Tesla’s response? I’ll be raising this with Gatwick SC when I’m back home next month and I’m wondering how much I need to prepare to have a battle. It would be useful to have some examples of where this has been repaired under warranty, as I feel it should be. If people have been fobbed off by Tesla, what did you do?
Also, how bad is the damage? It looks to me like it maybe just needs straightening out and some patch-up paint applying? But then, I’m far from an expert…
Apologies for the dirty pics, hopefully you can see where the paint has been chipped/rubbed!