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MASTER THREAD: Model 3 HW3 retrofit questions, wait time, issues

Discussion in 'Model 3' started by T3M3T, Jan 9, 2020.

  1. ALSETJC

    ALSETJC Member

    Joined:
    Jun 24, 2018
    Messages:
    268
    Location:
    Toronto
    Just picked mine up from just outside Toronto. They had it for 7 days waiting for a new cross car beam. Anyone get that replaced ? From reading this thread I guess it must have been a recall or something.
     

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  2. mact3333

    mact3333 Member

    Joined:
    May 24, 2013
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    212
    Location:
    near Portland OR
    given that this is such a long thread, in a nutshell, what is the cut off date where your 2.5 HW is eligible for HW3 upgrade??....is it a specific production date???...think mine is around June 2018.
     
  3. RayK

    RayK Active Member

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    San Jose, CA
    @mact3333 Never heard of one. My understanding is that any HW2.5 car is eligible as long as one purchases FSD. My car is a 6/2018 build and I bought FSD about a year afterward. HW3 installed several months later; late April 2020.
     
  4. SMAlset

    SMAlset Well-Known Member

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    8,265
    Location:
    SF Bay Area
    9/2018 being upgraded now by mobile. Just finishing up and restoring profiles. Had HW2.5.
     
  5. SMAlset

    SMAlset Well-Known Member

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    SF Bay Area
    My mobile service tech said they had 15 FSD updates to do today.
     
  6. Knightshade

    Knightshade Well-Known Member

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    Location:
    NC

    there is no cut off.

    Buy FSD, get HW3 if you don't already have it.
     
  7. jsrawa

    jsrawa Active Member

    Joined:
    Apr 11, 2016
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    1,071
    Location:
    Colorado
    Sorry, I’ve been away from the forum for a while. My wording was unclear. My lifetime trip odometer was reset, not the main. I lost all my settings in the upgrade, one downfall of being one of the earlier upgrades I guess. Still kind of bummed about it.
     
  8. moogoo

    moogoo Member

    Joined:
    Dec 11, 2018
    Messages:
    68
    Location:
    eastvale
    Mines was done in driveway yesterday. Easy swap. Done in less than 2 hours. Scheduled through app. Socal eastvale location.
     
  9. Berlant57

    Berlant57 New Member

    Joined:
    Oct 1, 2020
    Messages:
    2
    Location:
    Valencia, CA
    What's the problem with LA? I've scheduled mobile service for my late 2018 M3 FSD upgrade four times over the past 4 months. Each time they've rescheduled for me to bring it in stating that they don't have the tooling to do the upgrade remotely. I've left phone messages and texts asking if I could wait at the shop if I brought it in to avoid the hour long Uber ride. Never received a reply.

    I finally accepted the last in-house appointment they offered me today in Van Nuys at 11am, taking a vacation day for it. Based on what I've read in this thread I expected I'd stand around in the 103 degree heat waiting a couple hours. When I arrived a half-hour early I was told they hoped to be able to get it done by the end of the day.

    I explained I'd left multiple unreturned messages asking if I'd be able to wait while they worked. I asked why mobile service couldn't do it (thinking that maybe there was some other unmentioned factory retrofit that was necessary for my VIN). He replied that the 2.5 to 3.0 hardware upgrade was impossible to do outside of the shop. I told him I'd read lots of forum posts by people in other cities who have had it done and asked when it would be available in LA. I was firmly told again that "no one anywhere will ever be able to get the FSD upgrade installed by mobile service, it's too complicated". So I cancelled again and drove home.

    Just like every other interaction I've had with the company - great product, horrible customer experience. I'm seriously considering taking a motel room in San Diego just for the mobile service retrofit. Has anyone in LA been successful in getting this done? I've been following this thread daily for months looking for a glimmer of hope.
     
  10. Skunis

    Skunis Member

    Joined:
    Apr 27, 2019
    Messages:
    171
    Location:
    New Jersey
    Just a complete lie! Really sad they would tell you that. Maybe some members here can call that SC and confirm they had mobile service install their FSD. LOL!
     
  11. bobvaldes

    bobvaldes New Member

    Joined:
    Mar 25, 2019
    Messages:
    1
    Location:
    Surrey, BC, Canada
    I just upgraded to hw3 from hw 2.5. When I got home, Homelink would not work so i reprogrammed it twice but it still not working. Does anybody have a similar issue?
     
  12. moogoo

    moogoo Member

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    Dec 11, 2018
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    Location:
    eastvale
    I had to reprogram home link but it worked fine. The guy who says u can't do it mobile is lying. My mobile came 2 days ago and does alot in a day. 30 min outside of la. Near chino hills
     
  13. timothyK

    timothyK New Member

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    Jun 4, 2019
    Messages:
    4
    Location:
    North HIlls
    I had to reprogram my homelink as well. It took several attempts for me to get it to program. I'm not sure why it was more difficult this time around compared to when I first did it a couple of years ago.
     
  14. Georgec

    Georgec New Member

    Joined:
    Oct 7, 2018
    Messages:
    4
    Location:
    Northern California
    In Northern California Tesla Mobile Service upgraded my 2018 M3 from H 2.5 to H 3.0 (FSD) two days ago. It took a little over an hour and he also replaced my charging port pins and modified my frunk closure. A nice technician and he answered all of my questions.
    However, later when I started to use the Tesla app on my iPhone, it gave a warning under Controls that one window is open and I have received a notice on my watch after leaving the car that a window or door was left open. I have opened and closed all of the windows from both the app and inside the car, did a reboot, and manually verified that all windows were actually closed. Still no joy. I guess that I will have to check with the service center on Monday.
     
  15. RayK

    RayK Active Member

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    Location:
    San Jose, CA
    I would recommend that you re-calibrate all your windows using the process outlined on page 16 in the owner's manual:

    calibrate_windows.jpg
     
  16. Georgec

    Georgec New Member

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    Oct 7, 2018
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    Location:
    Northern California
    Thanks, RayK. I sure didn't remember reading that in the Owner's Manual. After doing the procedure a couple of times for all of the windows, it finally cleared the notice, and the car is now happy that all of the windows are now closed. Thanks.
     
  17. Berlant57

    Berlant57 New Member

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    Oct 1, 2020
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    Location:
    Valencia, CA
    Sorry to bump this thread guys. Just one question to the group:

    Can anyone in Los Angeles county say they received a Model 3 FSD 2.5 - 3 hardware upgrade that was performed by mobile service?
    Thanks
     
  18. boaterva

    boaterva Supporting Member

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    Location:
    Northern Virginia, USA
    #898 boaterva, Oct 14, 2020
    Last edited: Oct 14, 2020
    Read part of this thread since I'm confused on the status of all this. I put in an appointment for my 3's upgrade in June, and Tysons says no parts (CPU I assume), and will put me on the list for when it comes in. Since then, I get twice-weekly automatic emails from Tesla saying 'parts on order'. Now, *those* have stopped and I have no idea what the status of the parts or the appointment (lol) is.

    So, what's up? Should I make another appointment for the upgrade? (Paid for FSD with the car two years ago delivered in October, 2018.)

    Thanks!

    Edit: Read a bit more of this, seems like I should make another appointment like nothing ever happened. Good grief.....
     
  19. boaterva

    boaterva Supporting Member

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    Location:
    Northern Virginia, USA
    So.... after all that, I set up a new appt, it defaulted to Mobile, as always, and they are doing it next Wednesday. It's astounding how Tesla does things. Dump the original, no update (of course) and wait for you to wake up and make another one, which we'll do in your driveway, hey, no problem.

    Smh.....
     
  20. RayK

    RayK Active Member

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    1,715
    Location:
    San Jose, CA
    I feel bad that you guys are getting the runaround. You would think that if one service area is able to do mobile service for the HW3 upgrade, it shouldn't be that much trouble for Tesla to train techs in other parts of the country with the same procedure. And to have the actual hardware needed on hand. My upgrade back in April was done after they called me to schedule. It's probably why the install went as smooth as it did. The wait time was just about 5 months since the start of the upgrades and 4 months after I decided to not to contact Tesla about HW3. My VIN is 444xx and I bought FSD a year after the car.
     

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