Well.... what a DUCKING roller coaster.
EDD was June 1 - July 6, but Saturday SA called and said someone cancelled and I could pick up this Thursday/Friday if I wanted to take the vehicle early!
Of Course I said yes, but had some questions:
- Was my car one that was impacted by the chargeport shortage?
- SA: NOPE - Not seeing any notes in the system about that, so your car will be ready for pickup as soon as we inspect & detail it!
Today I called just to check before scheduling time off to pickup the car (it's a 2hr drive one way). I asked her if the truck was still due in on Weds because I was taking Thursday/Friday off if so. She says - it was pushed back to Friday. But, since it's looking like it'll be here early in the morning, let me check with the delivery center and see if I can get you in Friday afternoon. If not, we'll shoot for Saturday morning.
SOOOOO - the bad. She called just now and said the car actually
was impacted by the charging port shortage. She had no idea when the part would arrive in Indy or how long it would take to install after they got it. Then I asked if it had the Matrix headlights and she said no. She asked why that was a big deal. I explained the difference, and the fact that this is how the car was advertised when I ordered it. She seemed to get a bit of an attitude..... then told me "Teslas are always upgrading - there's never the right-time to buy one." I tried to tell her that it's not an upgrade to go from the new matrix headlights back to the old school ones but she continued to talk over me every time I tried. Asked if I passed on this car, would I go back to the June 1 to July 6 date & she said there's no way to tell. "You were lucky I was able to find this one for you that was an exact match." I'm feeling less lucky today than I did 2 days ago when she first called. Asked if there was any way to throw in some supercharging miles or Accelleration boost and she seemed to get offended. I really didn't get short, or rude with her, just a new customer asking some questions. I'm not sure which part made her so upset, but her tone was waaaaay different than the first couple of times we spoke.
Long story story short - I was waiting till June/July. Now my car was days away. Now my car is still days away, but who knows when they'll have the charging port so I can take delivery of it. Oh - and no Matrix headlights.
Build date was April 23. VIN# 239xxx
For all of you checking, The non-matrix headlights apparently go back to before 241/242xxx.
Still holding out that this process will go back to a positive one. I really enjoyed the first few conversations I had with the SA. She's been quick to reply and very friendly. Maybe she could sense the disappointment in my voice when she told me she screwed up about the charging port issue and was on the defensive.
I'm done ranting now
