Thank you for your email.
If you are a dealership, please note that the Incentives for Zero-Emission Vehicles Program (iZEV Program) continues to process claim applications on a first-come-first-served basis. Due to the high error rate of applications received early on, the program is currently experiencing a delay in processing claims received. We apologize for any inconvenience as a result of this delay. We are working as expeditiously as possible to clear the backlog and process claims in a timely manner. Please note that we are currently processing claims submitted the week of September 23rd.
From this point forward, please log into your account and go to the “My Requests” tab to see the status of the claims you have submitted. Please note that we will no longer be responding to emails requesting a status update. However, if you believe there may be an issue with the processing of your claim (e.g., it does not have a status of “waiting for information” and was submitted prior to the period of claims we are currently processing, referenced in the previous paragraph), we will look into the matter and respond to your email as required.
For claims marked “information required”, please note that as of September 19, 2019, we have been contacting you by email to inform you of what is missing or what needs to be clarified in order to finish processing your claim. Over the course of the coming weeks, we will be working towards ensuring that every dealership with a request marked “information required” receives an email to this effect. Please make sure to check your mailbox including the junk mail to ensure you receive these emails.
Please note that we continue to experience a very high volume of emails which has caused a delay in responding to emails addressed to the iZEV program mailbox. Our goal is to provide a response within 10 business days.