I had the wiring harness replaced last year as nothing would open my trunk (except the inside emergency release). After I saw the recall, I contacted the service department and was directed to fill out a form for consideration for reimbursement. They reviewed once and saw that the repair notes were for the trunk not opening, so declined. I disputed their finding and they submitted it for a 'formal review'. I just received the response to that review, saying "we determined that the repairs performed did not pertain to the conditions described for this specific recall, so we will not be issuing you a reimbursement".
I'm pretty annoyed. Obviously the trunk failing to open due to the wiring harness is the same root cause as the rear camera failing! Yet here they are trying to weasel their way out of it, rather than just reimbursing me and installing the guide to (hopefully) prevent it from occurring again.
My irate reply:
"The recall is literally for this wiring harness, how is it not covered?! Right on the recall page Tesla admits poor design for the wiring harness, otherwise you wouldn’t need to install a guide (which wasn’t installed on mine). I guess from Tesla’s perspective this is a win in the short term financially, kicking the can down the road to replace my wiring harness and install the guide later? In the meantime, it is a loss of selling future cars, as I will be sure to direct my friends and family away from a Tesla purchase. Goes along with the poor design of the window having to roll down and freezing shut in winter, the charge port freezing in winter and not allowing charging, my roof glass cracking due to the OEM roof rack (also not covered by warranty), none of my original delivery inspection issues being fixed (see attached), the poor UI design for the windshield wipers, and the latest poor V11 software update which removes core functionality that I had from day 1 of owning the car."
I had both a Cybertruck and Rivian R1T reservation... I've only kept one.
/sour grapes