Hi All,
I am looking for some recommendations for the problem I am facing with my recent Model 3 purchase. Placed custom order mid Nov and got delivery last week of Dec. Odometer showed just 04 miles when I took delivery.
After driving for just 20miles in 2 weeks (out for vacation during holidays so didnt get to drive much) my model3 just does not respond i.e. cannot open doors or start car. Emergency road side service towed vehicle to service center. At service center, technicians could not start or open doors or charge or do anything. Absolutely no response from car no matter what. It shows 90% charge so its not battery issue. It does not respond to jump start. It is just dead.
Service folks took 3 days to find that it is complex issue and they are trying to fix it by replacing left VC (so called left brain of the car) as well as some key central VC. Not sure if I got the technical issue right but it is definitely major issue.
I am surprised that the car passed quality control with such a big issue. Its not even a functional car so should not be released for delivery.
I want to return the car but sales and service teams say they cannot take return since it is past 7 days. They also say that I cannot purchase same model and trim until 1 year. I tried to explain that my case should be exception but they dont budge. Tried to speak to the sales person who sold the car but no use. Cannot reach customer support on main support number: (888) 518-3752. I am frustrated that they dont understand my request to get this car replaced. They insist on getting it repaired but I do not feel safe to drive it even after repair knowing that the car is severely defective.
I am looking to get return and purchase same trim (but with discount since I lost my federal tax credit and inconvenience).
Any ideas or suggestions please?
I am looking for some recommendations for the problem I am facing with my recent Model 3 purchase. Placed custom order mid Nov and got delivery last week of Dec. Odometer showed just 04 miles when I took delivery.
After driving for just 20miles in 2 weeks (out for vacation during holidays so didnt get to drive much) my model3 just does not respond i.e. cannot open doors or start car. Emergency road side service towed vehicle to service center. At service center, technicians could not start or open doors or charge or do anything. Absolutely no response from car no matter what. It shows 90% charge so its not battery issue. It does not respond to jump start. It is just dead.
Service folks took 3 days to find that it is complex issue and they are trying to fix it by replacing left VC (so called left brain of the car) as well as some key central VC. Not sure if I got the technical issue right but it is definitely major issue.
I am surprised that the car passed quality control with such a big issue. Its not even a functional car so should not be released for delivery.
I want to return the car but sales and service teams say they cannot take return since it is past 7 days. They also say that I cannot purchase same model and trim until 1 year. I tried to explain that my case should be exception but they dont budge. Tried to speak to the sales person who sold the car but no use. Cannot reach customer support on main support number: (888) 518-3752. I am frustrated that they dont understand my request to get this car replaced. They insist on getting it repaired but I do not feel safe to drive it even after repair knowing that the car is severely defective.
I am looking to get return and purchase same trim (but with discount since I lost my federal tax credit and inconvenience).
Any ideas or suggestions please?