I purchased a 2016 S Model S last year and made sure to get a third party warranty. Based on reviews I went with Carshield. Two weeks ago the dreaded front door handle stopped working and won't release. I set up the appointment on my Tesla app and was notified that it can be repaired with their mobile service. I wrote back and informed Tesla that I have Carshield and need for them to contact the claims dept with the info so that Carshield can approve the work and start the claim. Whomever I was in contact with wrote back and informed me that Tesla does not deal with 3rd party warranties and that I would have to pay out of pocket and coordinate with Carshield for reimbursement. I told them I was fully aware of this but still needed for them to contact Carshield to provide the diagnostics of the problem so the work could be approved.
I've been trying to get the communication resolved for weeks with no solution. Today was the mobile appointment but unfortunately, the work could not be started due to Carshield not having spoken to anyone from Tesla. I even offered to put the tech on the phone but Carshield refused to speak with them as Tesla needs to call them, be directed to claims and provide the info.
Based off the post regarding Carshield, Model S doors and the Houston Service Center I though the process would be fairly easy:
The North Houston Service Center contacted Carshield and got the authorization. Not sure of the disconnect. I just want my door fixed! Any advice??
I've been trying to get the communication resolved for weeks with no solution. Today was the mobile appointment but unfortunately, the work could not be started due to Carshield not having spoken to anyone from Tesla. I even offered to put the tech on the phone but Carshield refused to speak with them as Tesla needs to call them, be directed to claims and provide the info.
Based off the post regarding Carshield, Model S doors and the Houston Service Center I though the process would be fairly easy:
Car Shield Extended Warranty experiment
My 2014 S85 rolled out of warranty after a quick 3 years and I took the gamble of NOT buying the extended warranty in the hopes that it would need fewer repairs relative to ICE vehicles. Over the last 12 months I've had a few repairs (leaking headliner $1000, bugs in tail lights $1000 which I...
teslamotorsclub.com
The North Houston Service Center contacted Carshield and got the authorization. Not sure of the disconnect. I just want my door fixed! Any advice??