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Car Shield Extended Warranty experiment

Discussion in 'Model S' started by KidDoc, Apr 2, 2018.

  1. KidDoc

    KidDoc Supporting Member

    Joined:
    Aug 6, 2014
    Messages:
    347
    Location:
    College Station, TX
    My 2014 S85 rolled out of warranty after a quick 3 years and I took the gamble of NOT buying the extended warranty in the hopes that it would need fewer repairs relative to ICE vehicles. Over the last 12 months I've had a few repairs (leaking headliner $1000, bugs in tail lights $1000 which I did not fix, Door handle issue quoted as $750) that caused me to seek a third party auto warranty as my hope is to keep this car for at least 8 years.

    I ventured onto Google and filled out some random website's form and quickly received a phone call with a quote. They were pretty pushy but I could cancel within 30 days at no cost so I pulled the trigger. The plan I purchased is "Aluminum" level which covers everything but drive train for 4 years/48k miles after a 30 day/1000 mile waiting period with a $100 deductible per repair. I specifically asked the sales person if they would cover the $175/hr shop fee that Tesla has here in Texas and he assured me that I could pick any shop I wanted and they would cover it. This plan also requires that I follow Tesla's recommended schedule for maintenance. The total cost of the plan is right at $5200 paid out for 0% intestest @ $240/month. The maximum benefit total is $15,000.

    I took my baby in for four year service this last week and one of the handles was not consistently opening the door. The North Houston service center said this was the first warranty car they had repaired but they did a good job and called Car Shield of authorization. When they called me back they said Car Shield would only authorize $110/hr for the repair which consisted of 2.5 hours of labor + about $50 in parts. I said that is fine as I was busy at the time and figured I would contact Car Shield when I had more time and argue about this lack of coverage based on what I was sold. I paid my balance to Tesla and picked up the car over the weekend.

    Today I called Car Shield and after multiple transfers and holds they actually read the contract and said I was right, they should have paid the full shop fee and are sending me a check for the difference. In the future they assured me the full shop fee will be paid.

    Anyhow just sharing my little experiment with anyone else who finds themselves out of warranty and worried about big ticket items like suspension, AC, MCU, etc.
     
    • Informative x 4
    • Helpful x 1
  2. MP3Mike

    MP3Mike Well-Known Member

    Joined:
    Feb 1, 2016
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    12,918
    Location:
    Oregon
    I like how you can cancel, but only if you do it before you could even try the plan out. :)

    So you are planning to have more than $5,200 in repairs over the next 4 years. (Not counting the $100 deductible for each repair.)
     
  3. Lloyd

    Lloyd Well-Known Member

    Joined:
    Jan 12, 2011
    Messages:
    6,175
    Location:
    San Luis Obispo, CA

    Most of these plans have a ~50% commission to the sales person!!
     
    • Informative x 2
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  4. Boourns

    Boourns Active Member

    Joined:
    Mar 9, 2016
    Messages:
    1,544
    Location:
    Dallas
    People ask this question a lot, but I have never seen anyone actually try a third party warranty. Thanks for being the TMC guinea pig. Gig 'em!
     
    • Informative x 1
    • Like x 1
  5. KidDoc

    KidDoc Supporting Member

    Joined:
    Aug 6, 2014
    Messages:
    347
    Location:
    College Station, TX
    I fully expect > $5200 in repairs. AC going out, MCU going out- hell even replacing 4 door handles comes pretty close!
     
  6. KidDoc

    KidDoc Supporting Member

    Joined:
    Aug 6, 2014
    Messages:
    347
    Location:
    College Station, TX
    I can still cancel minus the $250 activation and $210 for first month, it is prorated essentially. I was planning to until lunch today when they back-tracked on only paying $110/hr instead of the posted rate of $175/hr.
     
    • Informative x 1
  7. jon.sagrero7

    jon.sagrero7 New Member

    Joined:
    Apr 5, 2019
    Messages:
    1
    Location:
    California
    Hows the status of having an aftermarket warranty going? Just curious because this is also something im interested in doing when I get my used tesla. Im going to be buying it through the tesla website but after the initial warranty is up Im going to be needing another warranty as im going to be in the same position of wanting my tesla to last me at the very least another 7 years at least. Any info on what other mechanical breakdowns you've had since originally posting this would be greatly appreciated and how the process went of using your warranty at tesla locations for repairs. Thanks in advance!
     
  8. PhilDavid

    PhilDavid Active Member

    Joined:
    May 22, 2018
    Messages:
    2,456
    Location:
    Philadelphia
    For a Tesla, I think you are better off with an extended warranty by @X-Care EV setup especially for Tesla vehicles with the appropriate coverage:

    https://www.xcelerateauto.com/x-care/
     
  9. venussongs

    venussongs Member

    Joined:
    Dec 29, 2018
    Messages:
    65
    Location:
    long beach, CA
    Has anyone tried X-Care? If so, How is it working out for you?
     
  10. Duckiesauce

    Duckiesauce Member

    Joined:
    Jun 6, 2018
    Messages:
    40
    Location:
    Somewhere in MoCo, MD
    Yeah, anyone can share any experiences with X-Care?
     

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