Model x need help from my fellow europeans

[dhayek]

hello everyone, need your help, just bought a 2018 model x p100d from germany, and i am shipping it to beirut, lebanon where i will be working for the next couple of years. Once bought i requested from tesla to switch the german sim card with a lebanese one that i sent them. they said ok but the closest service center appointment is in 3 weeks, that would mean missing the ship taking the car, so i told them will do it myself one way or the other.
European model s and x sim card is located in or close to the autopilot behind the glove box, and not inside the mcu like american cars, i suppose they knew it had to be replaced in europe according to different markets and not like the us.
My problem is that i need to change the sim, but tesla refuse to give me any kind of indication on how to do it, not even the slightest hint, and in lebanon there is no tesla service center or any kind of presence, and no way to find any kind of info on internet. So please if anyone have any kind of info or hint it will be useful on the location of sim card tray, what to dismantle, if there is any further setting to make etc.. will be very helpful. Thanks in advance.

 

[pvkeep]

Did you see this video? This looks like a European model X to me.

 

[dhayek]

Did you see this video? This looks like a European model X to me.

This is a model x but that sim extender system was used up to 2017. In 2018 and up it was changed to the new location next to the autopilot behind the glovebox

 

[pvkeep]

So you have to remove the glove box now. I haven't been able to find a youtube video that explains how you can do it.

 

[dhayek]

So you have to remove the glove box now. I haven't been able to find a youtube video that explains how you can do it.

yes this is not the issue, i found a youtube video on how to do it, but i would like to know if anyone can help in locating exactly where the sim card tray is.

 

[Tozz]

This is a model x but that sim extender system was used up to 2017. In 2018 and up it was changed to the new location next to the autopilot behind the glovebox

I have a March 2018 car and I have that SIM extender under the MCU

 

[DamascuS75D]

I think in Jordan there is a tesla center (you even have superchargers there..)

would it be an option to plan a trip to Amman once you're in Beirut? Although- saying this I don't think you have enough range to make that happen - let alone the routing - either via Damascus or Israel - you have chances of not being let in in Syria with a german car, and travel via Israel might make it difficult to get back into Lebanon.

 

[dhayek]

I have a March 2018 car and I have that SIM extender under the MCU

it's a march 18 built car? it is the first time i hear this.. are you sure?

 

[dhayek]

I think in Jordan there is a tesla center (you even have superchargers there..)

would it be an option to plan a trip to Amman once you're in Beirut? Although- saying this I don't think you have enough range to make that happen - let alone the routing - either via Damascus or Israel - you have chances of not being let in in Syria with a german car, and travel via Israel might make it difficult to get back into Lebanon.

the range is not the issue, but but syria and israel borders are closed

 

[Tozz]

it's a march 18 built car? it is the first time i hear this.. are you sure?

Yes, March 2018 with MCU2. Probably the first EU batch with MCU2. Delivered in May
VIN 249246

 

[dhayek]

Yes, March 2018 with MCU2. Probably the first EU batch with MCU2. Delivered in May
VIN 249246

wow.. and it is under the mcu you just had to remove the small box below the screen just like in the youtube video posted here by pvkeep? well that is great news if mine is the same the only difference is that my car is a model x built april 18

 

[Tozz]

wow.. and it is under the mcu you just had to remove the small box below the screen just like in the youtube video posted here by pvkeep? well that is great news if mine is the same the only difference is that my car is a model x built april 18

Yes. I noticed because at the last SeC visit they forgot to click that box back to where it belongs. It was lying on the passenger seat.
It's a black plastic box, size of a matchbox (bit longer) and with a label that says 'SIM EU-NL' or something like that

 

[Gerard60]

What does it matter, you don't need it. Use a hotspot on an iphone or other device.

 

[dhayek]

What does it matter, you don't need it. Use a hotspot on an iphone or other device.

With the iphone you cant use the application and all its feature since it wont connect to the car. And no navigation system

 

[Tozz]

Gerard60's answer does make sense IMHO. You can indeed just add a MiFi hotspot in the car and let the car connect to the hotspot. Doesn't require any modifications to the car and works very well

 

[nico180]

Gerard60's answer does make sense IMHO. You can indeed just add a MiFi hotspot in the car and let the car connect to the hotspot. Doesn't require any modifications to the car and works very well

not every car is exactly the same; some do not allow wifi to be active in drivemode

soms will stay connected when switching from Park to Drive, some will disconnect and not-automatic reconnect to wifi, etc etc

 

[Tozz]

Mine does disconnect when I put it in Drive, but it can be easily reconnected during driving.

Might still be an okay solution if changing the SIM (with issues with APN's and such) isn't working

 

[dhayek]

seems like i'm on a mission to discover the location of the sim card tray, i hope it will be as easy as Tozz said, but i really doubt, all the gathered data i have shows the sim extender stopped to be under the mcu in the easy access position, it is either somether in or around the autopilot or the worst will be inside the mcu.. i hope i wont have to dismantle all the car to discover.
please guys any info would help
maybe by chance someone that works at tesla service center will see this thread and help

 

[shthpnz]

@dhayek please first give us an update.
Did you remove the tray under the MCU?
And did you find the large matchbox as described by Tozz?
Don’t ask for more help without exploring yourself if the information already given was helpful.

 

[dhayek]

@dhayek please first give us an update.
Did you remove the tray under the MCU?
And did you find the large matchbox as described by Tozz?
Don’t ask for more help without exploring yourself if the information already given was helpful.

Hello. Yes i did and unfortunately no sim extender under the tray..
btw this is the sim extender aka matchbox i had on my previous 2017 model s P100D