Looking for some advice on how best to deal with the service centre. I got my new Model Y on 6th March 2023 and it had some paintwork damage due to the clear coat not been put on correctly and a couple of delivery scratches which Tesla fixed quickly.
Then on the 20/05/23 the aircon system stopped working, booked it in for a service appoinment, this was then pushed back till 30/05/23 for a 2 day fix. They then changed it to 4 days, then 5 days then 7 days and finally 5pm on the 09/06/23 (Friday just gone) I collected my car. I didn't use it over the weekend and then today the aircon unit stopped working again!
They had my car for over a week claiming to be fixing the issue so it wouldn't happen again, they gave me a dirty Model 3 which I had to get cleaned as it was disgusting which I told them upon return as when I collected it they said it was the only car they had.
At no point have I been offered compensation for needing the dirty M3 cleaned, no acknowledgment over the fact I've had this car for 3 months yet its broken again. This is a complete joke and this is my 1st Tesla and wish I hadn't purchased it now. How many more times will they keep fixing this 'Lemon' of a car before they do something....
How so I bring this up with the service team when they get back to me? Also I have a disabled wife and daughter and they really stuggle getting in/out of the M3 (this is why we opted for a MY) so a MY would be a better loaner but they refused. Advice please... what rights do I have? What can I do to get Tesla Service to understand how pee'd off I am at spending 56K on a car thats needed 3 repairs in 3 months!!!! Can I demand a replacement car?
Then on the 20/05/23 the aircon system stopped working, booked it in for a service appoinment, this was then pushed back till 30/05/23 for a 2 day fix. They then changed it to 4 days, then 5 days then 7 days and finally 5pm on the 09/06/23 (Friday just gone) I collected my car. I didn't use it over the weekend and then today the aircon unit stopped working again!
They had my car for over a week claiming to be fixing the issue so it wouldn't happen again, they gave me a dirty Model 3 which I had to get cleaned as it was disgusting which I told them upon return as when I collected it they said it was the only car they had.
At no point have I been offered compensation for needing the dirty M3 cleaned, no acknowledgment over the fact I've had this car for 3 months yet its broken again. This is a complete joke and this is my 1st Tesla and wish I hadn't purchased it now. How many more times will they keep fixing this 'Lemon' of a car before they do something....
How so I bring this up with the service team when they get back to me? Also I have a disabled wife and daughter and they really stuggle getting in/out of the M3 (this is why we opted for a MY) so a MY would be a better loaner but they refused. Advice please... what rights do I have? What can I do to get Tesla Service to understand how pee'd off I am at spending 56K on a car thats needed 3 repairs in 3 months!!!! Can I demand a replacement car?