Would it make sense for Tesla to have an easy to understand basic towing guide available in the car so service for breakdowns like these can be expedited?
I noticed Osama mention that it took a call to the SC to jump start and have it towed. I am not sure how upset he was that his 2 day old very expensive car died but its tempting to have told the SC where it is parked and let them handle the tow after picking the FOB from you.
I was really upset at the time it happened but that was a very emotional reaction to being in the middle of an intersection with my son with no power or heat. Looking back at the events, I think Tesla did everything that they could under the circumstances. It was after working hours. I am not sure who was still at the SC. My DS used his best judgement and decided to spend his time getting a tow truck. The SC foreman was available on cell to assist us loading the car on the truck and a loaner was delivered to my house promptly.
Look at my update post. I didn't wait the entire time for the tow by my car. My dad drove us home and I went back when the tow driver arrived to open the car for him.
Summary: I am pleased with Tesla's response to the event under the circumstances. 1.5 hours for a tow to arrive certainly needs improvement. I am in the middle of the city and 5 minutes away from the SC. So it's not like I was in the sticks.