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My CPO was delivered with GPS not working

Discussion in 'Model S: User Interface' started by SpoolUp, Jun 20, 2016.

  1. SpoolUp

    SpoolUp Member

    Joined:
    May 29, 2016
    Messages:
    17
    Location:
    Chicagoland
    My CPO Model S (2013) was delivered with GPS inop, and I immediately emailed the Tesla support line. They have said they performed a diagnostic check remotely and did find that the screen and GPS unit are not communicating. The car thinks it is in a warehouse in Palo Alto (I am in suburban Chicago). Tesla have ordered parts and will be in contact when they are in.

    The updates from Tesla have been sparse though I believe they will call with an update once parts are in hand.

    Question: Do you think I should escalate this, or pursue any sort of compensation? I think a non-functioning GPS is a big deal to take on delivery.. along with my window tint guy noticing that the driver's side door panel does not appear flush (like it was disassembled and not properly reinstalled). I'd be happy with a TMC store credit for this, is that realistic?
     
  2. kort677

    kort677 Active Member

    Joined:
    Sep 17, 2015
    Messages:
    1,912
    Location:
    florida.
    it isn't right it shouldn't have passed inspection and it shouldn't have delivered in that condition. I would stay on them and be certain that this fix is expedited.
     
    • Like x 2
  3. Pdub2015

    Pdub2015 Member

    Joined:
    Dec 22, 2015
    Messages:
    183
    Location:
    Wheaton, MD
    The C in CPO should stand for something. That car should not have passed whatever certification process they're claiming to have in place. Ideally, they should take the car back immediately and re-certify it. And they should compensate you appropriately for the inconvenience; perhaps a loaner until your car is ready.
     
  4. scottm

    scottm Active Member

    Joined:
    Jun 13, 2014
    Messages:
    1,289
    Location:
    Canada
    Chill. Save your escalations for later...

    It sounds like you're in contact, they're on it, and GPS/Nav will get fixed... this is something they can do on a ranger call, or at service center.

    Have them look at the door at the same time.
     

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