http://www.teslamotorsclub.com/showthread.php/40680-I-ve-been-a-stalker-for-over-a-year-now-I-am-an-owner-as-well The link above is my post in the introduction section last week. Such great responses on that post has made me to decide to share with you all what I wrote on FaceBook Saturday when I had my first interaction with Tesla Service. Here is what I posted verbatim: Service. It's a dying value in this world of Wal Mart and fast food. I recently made a used car purchase and now own my electric beautiful dream car. A Tesla Model S. I didn't purchase the car from Tesla. Tesla hasn't directly made any money off me, per se. Yesterday, I emailed Tesla Service and explained that I'd like to schedule a service appointment because one of the wheels on the car was bent when I bought it. I also had concerns about the sunroof. It made a pop sound when I opened it to show a friend. They called me today and asked me if next Tuesday would be fine. I said, I'd really like to schedule the service for Jan. 19th because that's a holiday and I wouldn't have to take off work to drive to St. Louis. They said, You don't have to drive it to us. We'll drive a transport truck to you and drop off a loaner Tesla Model S and load your car up and bring it to the service center. Then we'll bring your car back to you later that day or the next day. Also, everything you've mentioned is covered under warranty. There will be no charge. Speechless. Not only this this company making electric vehicles a reality for coast to coast travel, they have baffling customer service. I couldn't be happier with my purchase decision. End of post to Facebook. Surprisingly my feed didn't get full of skepticism posts from friends and acquaintances. Comments were positive. Customer Service in my eyes is a dying trait for companies. Maybe other company heads will take notice not only of Tesla quality, but also Customer Satisfaction. I'm proud to be a part of the Tesla Family!