This is basically a version of what I just sent to Tesla executive escalation.
On top of this, a set of referral rims I bought off another member here were never delivered, and now the same service folks (in Palo Alto) say "can't do it" when at least two of them said they could several months ago.
I've had my car just under two years, and it's continuously been in for service that whole time. The exceptions seem to be when a part is on order, or when I'm out of town for an extended period.
I love this car, don't get me wrong, but the quality of the original build and the quality of the service department to fix something while not breaking something else, or not resolve an issue is at a point where I'm incredibly angry at their quality and this car.
I won't take up space with the list of issues the car has been in for, as you can look up my VIN and see [note, this was to exec escilation], and early on there was a stretch where for five visits in a row they broke something or neglected to assemble the car correctly, forgetting to connect a harness or causing a terrible rattle.
This time around I booked an appointment in November. Was told I needed to wait for parts and had my appointment canceled, after waiting almost three months, and texting my service advisor regularly, I booked another appointment due to lack of response. Taking it in, I was told that I needed to wait for parts again (did they not order them for the November appointment?), but they would address 3 of the 7 issues I had. I'd need to wait for parts to be ordered for one, schedule a mobile appointment for one, and "wait until the summer" for the remainder. Upon receiving my car today, literally nothing was fixed. I ended up having to go back to drop my car off and get back in the rental car that I was using.
It's been in the shop so many times, it qualifies for the lemon law, but because my sales guy swapped me into what turned out to be a showroom car at the last minute of my purchase (to a 90D instead of a 75D), I had to sign a waiver that I wouldn't. I sure as hell wouldn't have signed that had anyone ever told me that by getting what I assumed was a car on a lot, not a showroom car that over time has become far too apparent that it was beaten on by people in the worst possible ways.
So while I love the acceleration and the technology, I cannot stand how crappy this thing is built, and what a terrible job the service people do EVERY SINGLE TIME.
So I'm back home, rental in the garage, and who knows when my parts will come in, if they'll fix the door handle, lose interior panel, seat that's falling apart, screen that's yellow, and dented from the last visit, and rattling suspension, or if I'm going to have to wait for another three months.
I drove BMWs from 1991 to 2017, and I think the difference is that every service visit there the SA was accountable. They needed to be rated and went out of their way to do their best because their job or bonus depended on it. Tesla techs and advisors just shrug, comp you a part or something and laugh at the situation when you're back in the driveway.
I don't even know how to make this right at this point, and if having this car constantly have problems and service never get things right, I have to listen endlessly about how much money I spent on it from my wife. So yay.
On top of this, a set of referral rims I bought off another member here were never delivered, and now the same service folks (in Palo Alto) say "can't do it" when at least two of them said they could several months ago.
I've had my car just under two years, and it's continuously been in for service that whole time. The exceptions seem to be when a part is on order, or when I'm out of town for an extended period.
I love this car, don't get me wrong, but the quality of the original build and the quality of the service department to fix something while not breaking something else, or not resolve an issue is at a point where I'm incredibly angry at their quality and this car.
I won't take up space with the list of issues the car has been in for, as you can look up my VIN and see [note, this was to exec escilation], and early on there was a stretch where for five visits in a row they broke something or neglected to assemble the car correctly, forgetting to connect a harness or causing a terrible rattle.
This time around I booked an appointment in November. Was told I needed to wait for parts and had my appointment canceled, after waiting almost three months, and texting my service advisor regularly, I booked another appointment due to lack of response. Taking it in, I was told that I needed to wait for parts again (did they not order them for the November appointment?), but they would address 3 of the 7 issues I had. I'd need to wait for parts to be ordered for one, schedule a mobile appointment for one, and "wait until the summer" for the remainder. Upon receiving my car today, literally nothing was fixed. I ended up having to go back to drop my car off and get back in the rental car that I was using.
It's been in the shop so many times, it qualifies for the lemon law, but because my sales guy swapped me into what turned out to be a showroom car at the last minute of my purchase (to a 90D instead of a 75D), I had to sign a waiver that I wouldn't. I sure as hell wouldn't have signed that had anyone ever told me that by getting what I assumed was a car on a lot, not a showroom car that over time has become far too apparent that it was beaten on by people in the worst possible ways.
So while I love the acceleration and the technology, I cannot stand how crappy this thing is built, and what a terrible job the service people do EVERY SINGLE TIME.
So I'm back home, rental in the garage, and who knows when my parts will come in, if they'll fix the door handle, lose interior panel, seat that's falling apart, screen that's yellow, and dented from the last visit, and rattling suspension, or if I'm going to have to wait for another three months.
I drove BMWs from 1991 to 2017, and I think the difference is that every service visit there the SA was accountable. They needed to be rated and went out of their way to do their best because their job or bonus depended on it. Tesla techs and advisors just shrug, comp you a part or something and laugh at the situation when you're back in the driveway.
I don't even know how to make this right at this point, and if having this car constantly have problems and service never get things right, I have to listen endlessly about how much money I spent on it from my wife. So yay.
