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New car, still on V9 update

Discussion in 'Model 3: User Interface' started by SB32925, Nov 18, 2019.

  1. SB32925

    SB32925 Member

    Joined:
    Nov 11, 2019
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    Location:
    Orlando
    I picked up my new model 3 yesterday. The software is still v9, I connected it to my home WiFi (3 bars) but no update yet to v10. How long does it take for the car to recognize an update is available? Sorry if there’s another thread on this.
     
  2. RTPEV

    RTPEV Member

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    I don't think there is a hard and fast answer to that question. Any update can take some time, but I would give it at least a week or two. I waited almost 2 months before my first update (although that wasn't a major update like V9->V10).
     
    • Informative x 1
  3. DirtyT3sla

    DirtyT3sla Member

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    It usually takes 2 weeks or so. If you don't have the update after 2 weeks of connecting to wifi, contact Tesla via chat using the below method

    To contact Tesla Support via chat, go to www.tesla.com/support, click contact us, choose a topic and click done, click "Yes" under "Do you need more help?" and then click Chat With Us

     
    • Like x 2
  4. Kevy Baby

    Kevy Baby Dis-Member

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    My first update (non major version) didn't come until about 4 weeks after I had my car (the update was already out when I picked up my car). Others have reported their first update within a couple of days.

    Congrats on the new car - I hope you're having fun!
     
    • Like x 1
  5. DBK66

    DBK66 Member

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    Location:
    Seattle
    My car was delivered November 1. Update came two weeks later.
     
    • Informative x 1
  6. SB32925

    SB32925 Member

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    Thank you guys for the responses. Guess I’m just impatient. I’ll wait 2 weeks, thank you!
     
  7. Kevy Baby

    Kevy Baby Dis-Member

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    Oh, we all know it is excruciating to wait!. We're with you!
     
  8. jaydiculous

    jaydiculous Member

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    Try the click advanced 5 times while you are on wifi technique.
     
  9. M3BlueGeorgia

    M3BlueGeorgia Active Member

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    I think that requires a very recent build, so probably not the right advice for this person.
     
  10. Kevy Baby

    Kevy Baby Dis-Member

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    Yeah, that "click 5 times" thing was debunked.
     
  11. kork

    kork Member

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    Location:
    Sacramento
    I also got my car recently (end of October) and have yet to get V10 update myself...

    I called the customer service department that specializes in software, and they said it could be that I havent driven the car much since getting it (only 250 miles on it so far in the last 3 weeks) and that hopefully it should just show up soon...

    Has anyone had luck by calling multiple times over the course of a week to really push your case?
     
  12. Thp3

    Thp3 Member

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    Now that you’ve got the car, reread the manual. I’ve had mine for over a year and I learn new features weekly.
     
  13. Wennfred

    Wennfred Supporting Member

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    It worked for me, 3 weeks into the lastest mass patch and nothing, I read about this and went to the car. Screen Software and nothing, software is currently updated. Clicked on Advance 5 times and guess what, forced a search and found it.

    If you don’t have it coming obviously it won’t work.

    Waiting for the next mass update to record it and post it.

    Fred
     
  14. dodukes

    dodukes Member

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    Location:
    Miami, FL
    We picked up ours on Saturday and same, nothing yet for V10. Really want the update for the spotify and the rear camera footage, driving is not a problem it already has almost 400 miles on it lol
     
  15. shaunokeefe

    shaunokeefe Member

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    Oct 29, 2019
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    Location:
    Derby, UK
    Picked up my car yesterday and obviously On version 9.

    Connected it to WiFi but I’m guessing I’d have to sit in the car while it’s switched on and connected to WiFi to give it chance to download?

    just wondering the quickest way to get it downloaded so it will upgrade? Maybe tether to iPhone hotspot while driving ?

    cheers
    Shaun
     
  16. Kevy Baby

    Kevy Baby Dis-Member

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    First, I see this is your first post: welcome to TMC!

    Connecting to WiFi (even hotspot) will not make it happen any sooner. You will get it when you get it. Some people get their first update within a couple of days and others, weeks (mine was about 4 weeks). Nothing short of being a jerk to Tesla will make it happen any sooner (including the debunked "5 tap" method).

    Assuming this is your first Tesla, you will have more than enough new stuff to learn about the car to keep you busy for a while. The couple of things you don't have will be there soon enough :)
     
  17. Bill Foster

    Bill Foster I'm going home!

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    Just enjoy the car. There’s more then enough to learn and use. It’s still the same car on v10
     
  18. shaunokeefe

    shaunokeefe Member

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    Derby, UK
    hay mate thanks for the welcome and you are right, there are some features I’ve not even used yet like park assist and had a propper run with autopilot.

    I guess like you say by the time I’ve gone over all the features and learnt how to use it, something will probably be ready to update :)

    cheers
    Shaun
     
  19. buddhafist24

    buddhafist24 Member

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    Location:
    Michigan
    I've had my M3 for a week now and on V9, so I'll give it another week before I contact support.

    I thought, though, if I went to the software screen it would show a message that it is checking for updates. Mine just says software is up to date and never changes.
     
  20. pookgai

    pookgai Member

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    Oct 20, 2019
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    Location:
    NY
    You only see that message with V10. I got my car on 11/11 and I'm still waiting for the update.
     

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