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New home router

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Did you do the following?
1. Touch LTE or 3G icon on screen. It will now look for WiFi in the area.
2. Find the SSID of your new router and touch it. Now it will ask for Password.

If your router is set to not broadcast the SSID, then you will have to set it to broadcast it.
 
In addition, there have been a few other issues that TMC members have found:

  • If your home network uses addresses like 192.168.20.x the car wont connect (it probably uses that range internally)
  • The car is restricted to using the b and g 2.4Ghz ranges, which are often majorly oversubscribed in certain areas. it's possible that the new router chose a channel that just doesn't work as well for you.
  • There was a reported instance where a local DNS server was not able to handle larger responses from Tesla. This is unlikely to be a problem unless your router is caching requests locally.