New Octopus Go vs Alternatives

Surturminn · Feb 15, 2022

RedMod3 said:
Ever wondered why you don't get billed on Octopus GO or another smart tariff? I think I have the answer.

On 11 Jan 2022, Octopus failed to get one of my smart meter readings, so they only received 47 readings and not 48 in the day. After I checked all the data, I determined that the power usage for the missing reading was added to the next day. See the 3:30 reading was twice normal, and this confirms with usage stats.

What this does is put your account into an error status and this suspends billing. Anyone else had this?

Octopus is aware and their customer support is good, but has anyone else got this?

The table below shows only 47 readings on 11 Jan 2022.

All this is done by loading the Octopus usage into a Microsoft Access database.

Daily Usage

Day
"Total"
"OffPeak"
"Peak"
OFFPeak£
Peak£
Count
10/01/2022
68.644
18.265
50.379
0.869414
7.4812815
48
11/01/2022
60.495
15.403
45.092
0.7331828
6.696162
47
12/01/2022
56.607
16.564
40.043
0.7884464
5.9463855
48
13/01/2022
63.211
14.993
48.218
0.7136668
7.160373
48

Usage showing missing reading

Consumption
Consumption
Start
End
Day
TimeStart
TimeEnd
OffPeak
Peak
1.321
2022-01-10T22:00:00+00:00 2022-01-10T22:30:00+00:00
10/01/2022
22:00
22:30
0
1.321
1.349
2022-01-10T22:30:00+00:00 2022-01-10T23:00:00+00:00
10/01/2022
22:30
23:00
0
1.349
1.23
2022-01-10T23:00:00+00:00 2022-01-10T23:30:00+00:00
10/01/2022
23:00
23:30
0
1.23
1.127
2022-01-10T23:30:00+00:00 2022-01-11T00:00:00+00:00
10/01/2022
23:30
00:00
0
1.127
1.021
2022-01-11T00:00:00+00:00 2022-01-11T00:30:00+00:00
11/01/2022
00:00
00:30
0
1.021
2.388
2022-01-11T00:30:00+00:00 2022-01-11T01:00:00+00:00
11/01/2022
00:30
01:00
2.388
0
2.542
2022-01-11T01:00:00+00:00 2022-01-11T01:30:00+00:00
11/01/2022
01:00
01:30
2.542
0
3.266
2022-01-11T01:30:00+00:00 2022-01-11T02:00:00+00:00
11/01/2022
01:30
02:00
3.266
0
2.482
2022-01-11T02:00:00+00:00 2022-01-11T02:30:00+00:00
11/01/2022
02:00
02:30
2.482
0
1.241
2022-01-11T02:30:00+00:00 2022-01-11T03:00:00+00:00
11/01/2022
02:30
03:00
1.241
0
2.327
2022-01-11T03:30:00+00:00 2022-01-11T04:00:00+00:00
11/01/2022
03:30
04:00
2.327
0
1.157
2022-01-11T04:00:00+00:00 2022-01-11T04:30:00+00:00
11/01/2022
04:00
04:30
1.157
0
1.171
2022-01-11T04:30:00+00:00 2022-01-11T05:00:00+00:00
11/01/2022
04:30
05:00
0
1.171
1.024
2022-01-11T05:00:00+00:00 2022-01-11T05:30:00+00:00
11/01/2022
05:00
05:30
0
1.024

Yep, had it just the other week, a few mails and all seems to be rectified……..

PITA · Feb 15, 2022

RedMod3 said:
Ever wondered why you don't get billed on Octopus GO or another smart tariff? I think I have the answer.

On 11 Jan 2022, Octopus failed to get one of my smart meter readings, so they only received 47 readings and not 48 in the day. After I checked all the data, I determined that the power usage for the missing reading was added to the next day. See the 3:30 reading was twice normal, and this confirms with usage stats.

What this does is put your account into an error status and this suspends billing. Anyone else had this?

Octopus is aware and their customer support is good, but has anyone else got this?

The table below shows only 47 readings on 11 Jan 2022.

All this is done by loading the Octopus usage into a Microsoft Access database.

Daily Usage

Day
"Total"
"OffPeak"
"Peak"
OFFPeak£
Peak£
Count
10/01/2022
68.644
18.265
50.379
0.869414
7.4812815
48
11/01/2022
60.495
15.403
45.092
0.7331828
6.696162
47
12/01/2022
56.607
16.564
40.043
0.7884464
5.9463855
48
13/01/2022
63.211
14.993
48.218
0.7136668
7.160373
48

Usage showing missing reading

Consumption
Consumption
Start
End
Day
TimeStart
TimeEnd
OffPeak
Peak
1.321
2022-01-10T22:00:00+00:00 2022-01-10T22:30:00+00:00
10/01/2022
22:00
22:30
0
1.321
1.349
2022-01-10T22:30:00+00:00 2022-01-10T23:00:00+00:00
10/01/2022
22:30
23:00
0
1.349
1.23
2022-01-10T23:00:00+00:00 2022-01-10T23:30:00+00:00
10/01/2022
23:00
23:30
0
1.23
1.127
2022-01-10T23:30:00+00:00 2022-01-11T00:00:00+00:00
10/01/2022
23:30
00:00
0
1.127
1.021
2022-01-11T00:00:00+00:00 2022-01-11T00:30:00+00:00
11/01/2022
00:00
00:30
0
1.021
2.388
2022-01-11T00:30:00+00:00 2022-01-11T01:00:00+00:00
11/01/2022
00:30
01:00
2.388
0
2.542
2022-01-11T01:00:00+00:00 2022-01-11T01:30:00+00:00
11/01/2022
01:00
01:30
2.542
0
3.266
2022-01-11T01:30:00+00:00 2022-01-11T02:00:00+00:00
11/01/2022
01:30
02:00
3.266
0
2.482
2022-01-11T02:00:00+00:00 2022-01-11T02:30:00+00:00
11/01/2022
02:00
02:30
2.482
0
1.241
2022-01-11T02:30:00+00:00 2022-01-11T03:00:00+00:00
11/01/2022
02:30
03:00
1.241
0
2.327
2022-01-11T03:30:00+00:00 2022-01-11T04:00:00+00:00
11/01/2022
03:30
04:00
2.327
0
1.157
2022-01-11T04:00:00+00:00 2022-01-11T04:30:00+00:00
11/01/2022
04:00
04:30
1.157
0
1.171
2022-01-11T04:30:00+00:00 2022-01-11T05:00:00+00:00
11/01/2022
04:30
05:00
0
1.171
1.024
2022-01-11T05:00:00+00:00 2022-01-11T05:30:00+00:00
11/01/2022
05:00
05:30
0
1.024

Yes...

... and those days where they don't have full data, they charge you at the Daily Variable Tariff Rate... for the WHOLE DAY... not just the missing 30 minutes.

It's not good.

Also, for those that leave their non-billing situation for too long, you could risk being billed for that whole period at the Variable Daily Rate, if your Smart Meter has packed up for instance.

So I chase them every month to keep it on track at the 'Go' rates... and minimise triggering their Legal Contract Clauses on Smart Meter errors.

Most Octopus Contracts run for 12 months before being reviewed by them, or intercepted. So bills going longer than they're legally able to bill you (12 months) is very unlikely.

But you could get the last 12 months bill at full Variable Rate... which would be a very nasty surprise.

Cnixon · Feb 15, 2022

Can't even get them to fit a smart meter. I get my gas off edf they said if i take their ev tariff offering they would fit a smart meter tomorrow. So Octopus are definitely not trying to sort the meter fitting out!

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New Octopus Go vs Alternatives

Surturminn

Member

PITA

Model 3 Performance

Cnixon

Member

Similar threads

Day	"Total"	"OffPeak"	"Peak"	OFFPeak£	Peak£	Count
10/01/2022	68.644	18.265	50.379	0.869414	7.4812815	48
11/01/2022	60.495	15.403	45.092	0.7331828	6.696162	47
12/01/2022	56.607	16.564	40.043	0.7884464	5.9463855	48
13/01/2022	63.211	14.993	48.218	0.7136668	7.160373	48

Consumption
Consumption	Start	End	Day	TimeStart	TimeEnd	OffPeak	Peak
1.321	2022-01-10T22:00:00+00:00	2022-01-10T22:30:00+00:00	10/01/2022	22:00	22:30	0	1.321
1.349	2022-01-10T22:30:00+00:00	2022-01-10T23:00:00+00:00	10/01/2022	22:30	23:00	0	1.349
1.23	2022-01-10T23:00:00+00:00	2022-01-10T23:30:00+00:00	10/01/2022	23:00	23:30	0	1.23
1.127	2022-01-10T23:30:00+00:00	2022-01-11T00:00:00+00:00	10/01/2022	23:30	00:00	0	1.127
1.021	2022-01-11T00:00:00+00:00	2022-01-11T00:30:00+00:00	11/01/2022	00:00	00:30	0	1.021
2.388	2022-01-11T00:30:00+00:00	2022-01-11T01:00:00+00:00	11/01/2022	00:30	01:00	2.388	0
2.542	2022-01-11T01:00:00+00:00	2022-01-11T01:30:00+00:00	11/01/2022	01:00	01:30	2.542	0
3.266	2022-01-11T01:30:00+00:00	2022-01-11T02:00:00+00:00	11/01/2022	01:30	02:00	3.266	0
2.482	2022-01-11T02:00:00+00:00	2022-01-11T02:30:00+00:00	11/01/2022	02:00	02:30	2.482	0
1.241	2022-01-11T02:30:00+00:00	2022-01-11T03:00:00+00:00	11/01/2022	02:30	03:00	1.241	0
2.327	2022-01-11T03:30:00+00:00	2022-01-11T04:00:00+00:00	11/01/2022	03:30	04:00	2.327	0
1.157	2022-01-11T04:00:00+00:00	2022-01-11T04:30:00+00:00	11/01/2022	04:00	04:30	1.157	0
1.171	2022-01-11T04:30:00+00:00	2022-01-11T05:00:00+00:00	11/01/2022	04:30	05:00	0	1.171
1.024	2022-01-11T05:00:00+00:00	2022-01-11T05:30:00+00:00	11/01/2022	05:00	05:30	0	1.024