New Tesla Y defective - what would you do?

[laceyboy]

It's more like hissing from motor (either front or rear one) to me when you drive or cruising 40 to 70 mph.
Road noise or music would make it less noticeable.

 

[polyphonic54]

The only thing I would be worried about is work being done in a timely manner. The replacement itself isn’t a big deal. Some motors die early, most last a very long time.

 

[Clark_Kent]

On what grounds would you be asking for a new car? If you're well within your rights to do so (i.e., lemon law) then go for it. If not, you likely will not get a new car from Tesla.

 

[cedcor]

Your only option is to follow the warranty route. They’re not going to give you a new car unless it’s deemed a lemon after their attempts to warranty the vehicle fail. Then you have to look at your states rules.

 

[Ken_Y]

You don't have a choice especially if they are willing to replace it. Instead, just document your conversation and the duration which you do not have the vehicle. If the issues persists, then you can go the lemon law route but it was extremely time consuming and draining. I would expect the DU to be replaced and it'll be as good as new. You can see if they will offer some form of compensation (free supercharger miles). The manager may be able to do something.

 

[GeekyDoc]

I would ask about warranty coverage on the new DU as well as document the heck out of all of it. Ensure you have someone saying that replacing with brand new DU and there will be no noise etc. Hopefully you will not have to resort to using any of this and this is the only blip in your ownership of an otherwise awesome EV. But if it ever swings the other way, you will have proof.

 

[ambitious_avo]

Hello, I had a similar issue with the loud whining MY Loud Whine
Long story short, my vehicle was missing the penthouse perimeter seal and it had to be added. However, the SC initially thought it was my rear drive unit and they replaced that first which didn't correct the issue. After that appointment, I've had some significant vibration while driving and I'm having trouble getting this issue corrected. If you decide to pursue a buy-back option with Tesla, I'd like to know how the process is because I'm contemplating that myself.