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No access in the Tesla app to control the car

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Hello guys. I've just bought a used Tesla Model 3 2021. I created an account with Tesla and added my M3 there. After installing the Tesla app, I can't see or control anything through it. Additionally, the key is not set up for any iPhone (I've tested several iPhones), but the key easily connects to a random Android device. So, the problem is only with the iPhone. To sum up, there are two issues: first, I can't control anything through the app, and second, the key needs to be set up for an iPhone.

2024-02-15 09.59.18.jpg

What I've already done:
  • For the Tesla Account: Logged in and out through the app, changed the password. Maybe, I need to create another account and try one more time?
  • With the Tesla App (v4.29.5): Offloaded the app, reinstalled it several times, tried different iPhones 13 (iOS 17.3.1), and reset network settings.
  • With the car (v2023.44.30.8, pls don't recommend updating the Tesla, currently, I need to use this version): Connected and disconnected Bluetooth, tried to set up the key manually with the key card, performed a soft reboot, and did a hard reboot (disconnecting the clamp from the 12V battery and disconnecting the low voltage cable from the penthouse).
Definitely, I've done much more and read all the guides on 'how to fix' issues, but nothing seems to help. This is my first experience with a Tesla, so perhaps I've missed something. But what's really strange to me is why my Tesla App looks so odd? Thanks in advance 🙏
 
Did you try setting up the phone key manually as suggested on the screen? You’ll get access to the controls once your phone key is set up.

Go to the iOS settings for the Tesla app, and post a screenshot of that screen here. This is what mine looks like:
 

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Hello guys. I've just bought a used Tesla Model 3 2021. I created an account with Tesla and added my M3 there. After installing the Tesla app, I can't see or control anything through it. Additionally, the key is not set up for any iPhone (I've tested several iPhones), but the key easily connects to a random Android device. So, the problem is only with the iPhone. To sum up, there are two issues: first, I can't control anything through the app, and second, the key needs to be set up for an iPhone.

View attachment 1018608
What I've already done:
  • For the Tesla Account: Logged in and out through the app, changed the password. Maybe, I need to create another account and try one more time?
  • With the Tesla App (v4.29.5): Offloaded the app, reinstalled it several times, tried different iPhones 13 (iOS 17.3.1), and reset network settings.
  • With the car (v2023.44.30.8, pls don't recommend updating the Tesla, currently, I need to use this version): Connected and disconnected Bluetooth, tried to set up the key manually with the key card, performed a soft reboot, and did a hard reboot (disconnecting the clamp from the 12V battery and disconnecting the low voltage cable from the penthouse).
Definitely, I've done much more and read all the guides on 'how to fix' issues, but nothing seems to help. This is my first experience with a Tesla, so perhaps I've missed something. But what's really strange to me is why my Tesla App looks so odd? Thanks in advance 🙏
Hello guys. I've just bought a used Tesla Model 3 2021. I created an account with Tesla and added my M3 there. After installing the Tesla app, I can't see or control anything through it. Additionally, the key is not set up for any iPhone (I've tested several iPhones), but the key easily connects to a random Android device. So, the problem is only with the iPhone. To sum up, there are two issues: first, I can't control anything through the app, and second, the key needs to be set up for an iPhone.

View attachment 1018608
What I've already done:
  • For the Tesla Account: Logged in and out through the app, changed the password. Maybe, I need to create another account and try one more time?
  • With the Tesla App (v4.29.5): Offloaded the app, reinstalled it several times, tried different iPhones 13 (iOS 17.3.1), and reset network settings.
  • With the car (v2023.44.30.8, pls don't recommend updating the Tesla, currently, I need to use this version): Connected and disconnected Bluetooth, tried to set up the key manually with the key card, performed a soft reboot, and did a hard reboot (disconnecting the clamp from the 12V battery and disconnecting the low voltage cable from the penthouse).
Definitely, I've done much more and read all the guides on 'how to fix' issues, but nothing seems to help. This is my first experience with a Tesla, so perhaps I've missed something. But what's really strange to me is why my Tesla App looks so odd? Thanks in advance 🙏
Do You know something new?
 
Upvote 0
My app today looks just like the screenshot posted by the OP. But I’ve had the car and app for 6 years and this never happened before. Updated app. Deleted and reinstalled the app.

If what I’m experiencing is something new, then there is a real chance of being locked out of our cars randomly if we don’t have a keycard with us. I’ve always taken comfort in the knowledge that if I lose my phone, I could unlock my car by simply finding someone with a smartphone to let me log in, unlock and start my car (and, obviously logging out and/or deleting the app from their phone before driving away).

But, now it appears the app won’t give controls to an app until it’s “enabled” as a phone key (which, AFAIK, requires a key card to be present).

I am out of the country at the moment, so maybe there’s more going on. My wife’s app still has all controls available, here with me.
 
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In my case, the next time I approached the car it automatically set itself up again as a “phone key” and all functions worked. Calling Tesla I was told it’s because my wife’s phone was signed into my same Tesla account and after being away from the car so long, Tesla decided only hers could be allowed to control the car (until I, once again, used the phone to approach the car).

They said that if my wife set up her own Tesla account, separate to mine, I could then “grant” her access to the car and then neither of us should encounter the issue.
 
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