No Delivery Appointments Available

[smartass505]

After waiting nearly a year I finally got a VIN assigned Friday. I got an email on late Saturday to schedule an appointment, but got a message on the website of "There are currently no appointments available." I got another email today, Sunday, as a reminder to schedule the delivery, with the same error when I click the link and that if I don't schedule ASAP they'll put the order on hold... talk about the left hand not knowing what the right hand is doing...

I'll try again tomorrow and give them a call if needed, but want to see if anyone else had this happen and how it was handled, do they open availability at certain times?

 

[Red Ryder 3]

Is home delivery available?

 

[smartass505]

Is home delivery available?

Not that I know of as I'm about 2 miles from the delivery center.

 

[rwiegand]

Two miles away I'd go there and ask. Probably much faster and less frustrating than trying to get through electronically.

 

[smartass505]

Two miles away I'd go there and ask. Probably much faster and less frustrating than trying to get through electronically.

100% if it doesn't open up 1st thing tomorrow, I'm heading over there. Just seems like such a stupid thing to screw up.

 

[Unclepaul]

Could be that all the delivery slots are currently full. Time to make a call or stop in. I'm sure they want to get your car delivered as quickly as possible.

 

[smartass505]

Could be that all the delivery slots are currently full. Time to make a call or stop in. I'm sure they want to get your car delivered as quickly as possible.

I'm sure they want to deliver it too, just a strange way to go about it. Wanting me to schedule something that can't be scheduled and then telling me to do so ASAP or your order will get put on hold.

 

[voxel]

Text back the same number that asked you to schedule delivery. They will respond.

Honestly, these schedules are very loose anyway. I’ve been texted to pick up a day earlier and once a few hours earlier.

At worst, show up and speak to an SA. If you want it that badly, prepay and have everything ready for you to “Accept” the car. It might be the on the lot now.

 

[smartass505]

Text back the same number that asked you to schedule delivery. They will respond.

Honestly, these schedules are very loose anyway. I’ve been texted to pick up a day earlier and once a few hours earlier.

At worst, show up and speak to an SA. If you want it that badly, prepay and have everything ready for you to “Accept” the car. It might be the on the lot now.

I actually haven't received any texts from them for some reason, everything is from email.

Anyway, it's all taken care of, shortly after 8am local time, I checked the link they sent again and it gave me 2 slots for tomorrow, strange as the delivery time frame was from Sept 29 to Oct 4. But I chose the one as soon as they open at 10am. Had to straighten things out with a trade which took a couple of hours, but it finally let me make the payment and everything is all set.

Overall a quirky process, which seems to be delayed in some areas, but about 10000000 times better than a dealership experience.

 

[vcho]

My MYAWD is scheduled to be delivered July 4-13. When I texted the SC, they told me ETA is currently July 7 and I'll be able to schedule an appointment after that date. But now I'm getting automated messages that if I don't schedule an appointment by 4pm tomorrow, they can cancel my order. Only problem is there are no appointment available for me to schedule. Will they actually cancel my order?

On hold with Tesla waiting for someone for an hour now.

 

[Kupe]

Do you have a Tesla Advisor assigned? I directed all my pre-pickup issues to that text number and always received responses within 20 minutes.

 

[vcho]

Do you have a Tesla Advisor assigned? I directed all my pre-pickup issues to that text number and always received responses within 20 minutes.

I tried, but since it's July 4, I don't think they are working. Trying my luck with the support number, but very possible they left the line open and no one is actually working...

 

[jjrandorin]

I tried, but since it's July 4, I don't think they are working. Trying my luck with the support number, but very possible they left the line open and no one is actually working...

I think you should plan on scheduling a delivery appointment by 4pm tomorrow, like the automated text message says. Or, in other words, forget about it today (which is a US holiday even though some places are open), and try again tomorrow morning which is a regular workday for most places.

 

[vcho]

So I texted the number, no response. Called at 10:02am (they open at 10am) and was hold for more than an hour so I gave up. Drove 45 min to the SC and they told me they probably had a glitch in the system. I was able to manually schedule an appointment with them for next week. Car is scheduled to arrive tomorrow.