No Navigation, Camera, Camera

[BobHinden]

Last Friday on my 2018 M3LR, I noticed that the navigation (doesn't show current position) and cameras stopped working. Car drives fine as well as remote access via the app. When driving, shows speed, but nothing around the car.

I have tried a soft and hard reset, no changes. Scheduled a mobile service appointment.

Anything else I can try?

 

[jdcollins5]

The wheel buttons only reboot the infotainment computer, not the Autopilot computer. Autopilot requires using the Service menu to do a Power Down. Read manual on how to do a full Power Down from the Service Menu

 

[Watts_Up]

To do a full reboot, I like also to use the 'tires and wheels' setting, but you will need to do this twice, to get back your original setting.

This might not be the problem, but there was a recall regarding the rear camera cable harness:

Every 2017-2020 Tesla Model 3 Recalled to Fix Backup Camera - Consumer Reports

Tesla has recalled every Model 3 to fix a backup camera that might not work. Consumer Reports has the details.

www.consumerreports.org

 

[Kevy Baby]

So, there are three levels of "rebooting". The first two are in the NA Tesla Model 3 Manual.

1. Restarting the Touchscreen - Hold down both scroll buttons on the steering wheel until the touchscreen turns black. Despite what the manual says, can be done while driving. This is commonly referred to as a soft reset. ALSO, adding holding down of the brake pedal does NOTHING - it's a myth.
2. Power Cycling the Vehicle - See manual for details - involves sitting in the car for a couple of minutes. I guess this one could be called a "medium reset."
3. Tesla Model 3 Hard Reset - as described on the Mountain Pass Performance web site. Not for everyone.

 

[Kevy Baby]

To do a full reboot, I like also to use the 'tires and wheels' setting, but you will need to do this twice, to get back your original setting.

What do you mean by this? I have never heard of it

 

[BobHinden]

So, there are three levels of "rebooting". The first two are in the NA Tesla Model 3 Manual.

1. Restarting the Touchscreen - Hold down both scroll buttons on the steering wheel until the touchscreen turns black. Despite what the manual says, can be done while driving. This is commonly referred to as a soft reset. ALSO, adding holding down of the brake pedal does NOTHING - it's a myth.
2. Power Cycling the Vehicle - See manual for details - involves sitting in the car for a couple of minutes. I guess this one could be called a "medium reset."
3. Tesla Model 3 Hard Reset - as described on the Mountain Pass Performance web site. Not for everyone.

Thanks, I have done 1. and 2. They moved my mobile service to bring it to the service center next week.

 

[BobHinden]

Got the car back from service. The good news is that it is all working again. The bad new was that they replaced the HW3 computer (~$2300).

I hope that doesn't happen again.