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On Service Scheduling- Watertown & Dedham MA

Discussion in 'New England' started by aronth5, Aug 22, 2018.

  1. aronth5

    aronth5 Long Time Follower

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    #1 aronth5, Aug 22, 2018
    Last edited: Aug 22, 2018
    Thread title should be "on-line service scheduling"
    I noticed today that on line scheduling for service at Dedham or Watertown MA is available. Have Model S & X owners had this capability all along or is this just new for Model 3 owners? Last time I looked was 2 weeks ago and the option was greyed out.



    scheduling service2.png
     
  2. masam

    masam Member

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    I've never see this on our X. How do you get to it ? (I assume this in the car not on a computer/phone)
     
  3. Tdreamer

    Tdreamer Supporting Member

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    I think it's a relatively recent addition to the website in general for Watertown & Dedham (like maybe the last couple of months)? I think Tesla started rolling out online scheduling 6-9 months ago and it's just making it's way East. I used it to book an appointment last week on my X successfully.

    And to clarify - this is on the Tesla website under manage your car. It's not an in-car feature.
     
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  4. aronth5

    aronth5 Long Time Follower

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    I found it on the main Tesla web site when I'm logged into my account. Not available on the phone app or from the car. (Model 3)
     
  5. Warbird

    Warbird Member

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    So, if you do not schedule an annual service yourself, do they call you on their own?
     
  6. RDoc

    RDoc S85D

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    There's a bit of a crock going on with service scheduling at Dedham. I've used them mainly in the past because even though it's closer, the Watertown center is not great to get to, and is really slammed since it's so small. So I attempted to schedule a service there and got the auto response to use the website, or wait over 15 minutes on the phone(!). However, the scheduling website from my Tesla account wouldn't let me change my Service Center from Watertown to Dedham. Once I did get through to Dedham, they explained that they don't actually put very many appointment slots on the website so they can control them.

    The bottom line seems to be that while you're supposed to make appointments via the web, Dedham effectively isn't on the web.
     
  7. yousexy

    yousexy Member

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    I used to see both Watertown and Dedham. Now just Watertown. At one point, Dedham came back, now it is gone again.

    Maybe Model 3 delivery and service took up all Dedham's service time slot?
     
  8. pinball_player

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    Metrowest, MA
    Dedham is slammed with deliveries. If you want to speak with them, dial their number and then press 2 and then 2. That reaches a person in Dedham quickly. I never use the main scheduling service anymore.
     

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