I bought my Model Y LR in Ontario Canada in Sept 2021. My Tesla account had a Canadian address and Canadian credit card for purchases. I am a snowbird and go south for the winter to Florida for 5+ months. I tried to changed my Tesla account to (USA) Florida address and USA credit card for purchases. Your Tesla account allows you to edit your account by changing your address and add a new credit card. But it would not allow you to change the credit card billing address Country. I got help from a special department of customer service in October 2021 to change the Country to USA. This allowed me to have a Florida address & use USA credit card for the winter while in the USA.
I call Tesla customer service, prior to leaving Florida to get the right information I need to change the account back to Canada. I follow their instructions.
Now my problem, when returning to Canada (winter is over) and I need to cross over from New York. I used the last USA Supercharger (paid with USA credit card), before crossing. I used my cell phone to change (edit) my Tesla account back to a Canadian address and add a Canadian credit card as instructed. At no time did it ask me for the billing address of the Canadian credit card. I cross over and need to Supercharge at a Canadian location. I Supercharge and get a bill as usual. But my Tesla account says that the Canadian credit card did not go thru. I look at my Tesla account and see that the billing address is still Florida. I call Tesla customer service and find out the special department to handle this is only open Monday thru Friday during the day and they are closed. I have called & e-mailed multiple times and still no answer (now 23 days). I have been locked out of using Superchargers, because I owe a bill. I want to pay the bill. I was told the Tesla system does not like changes and that I am a minority and the system is for the majority. We (Tesla) will get back to you.
I do not think Canadian snowbirds that go south for the winter and they have a USA credit card are a minority.
I will be going south next winter and doing this again! Can anyone help me?
I call Tesla customer service, prior to leaving Florida to get the right information I need to change the account back to Canada. I follow their instructions.
Now my problem, when returning to Canada (winter is over) and I need to cross over from New York. I used the last USA Supercharger (paid with USA credit card), before crossing. I used my cell phone to change (edit) my Tesla account back to a Canadian address and add a Canadian credit card as instructed. At no time did it ask me for the billing address of the Canadian credit card. I cross over and need to Supercharge at a Canadian location. I Supercharge and get a bill as usual. But my Tesla account says that the Canadian credit card did not go thru. I look at my Tesla account and see that the billing address is still Florida. I call Tesla customer service and find out the special department to handle this is only open Monday thru Friday during the day and they are closed. I have called & e-mailed multiple times and still no answer (now 23 days). I have been locked out of using Superchargers, because I owe a bill. I want to pay the bill. I was told the Tesla system does not like changes and that I am a minority and the system is for the majority. We (Tesla) will get back to you.
I do not think Canadian snowbirds that go south for the winter and they have a USA credit card are a minority.
I will be going south next winter and doing this again! Can anyone help me?