I am CORRECT, any purchase online comes under the Consumer Contracts Regulations which has a 14 day cooling off period, I couldn't care less what tesla support say as they've tried to pull the wool over a few buyers and then refunded the fee after the regulations were quoted.
What are my rights under the Consumer Contracts Regulations?
- Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods
- Your right to cancel a service made at a distance starts the moment you enter into the contract and lasts 14 days
The Consumer Contracts Regulations give you rights when shopping online, so you’re covered if things go wrong.
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